Ranjithkumar Ravi Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

* Strong understanding of the business at a detailed level. This includes products, what we do, and how we interact with other products to form a complete system* Create, review, and reconcile sales orders to ensure accuracy between the client purchase orders and contractual agreements.* Subject matter expert for the process – Ability to clarify or mentor the team when required* Initiates Process assessment within the team to ensure knowledge sharing is done.* Create and maintain client facing quotes and sales orders using Microsoft Dynamics Client Relationship Management (CRM).* Determine how the product/service will be delivered and confirm when the product/service has been completed. This requires analysis of all fulfilment systems (Microsoft Dynamics 365 for Finance and Operations).* Aid the Consulting team to determine proper product pricing and provide information regarding sales details. This includes preparation of Project Change Requests (PCR) for delivery to clients.* Being in Product Management Team and responsible for new creation and Updating of the products and prices (Transact and Vendor products) in both CRM and FinOps.* Responsible for new Client Account creation in the CRM system

Tamil Nadu, India

* Communicates data and issue analysis to stakeholders.* Manages complex baseline break-fix issues, releases and prioritization with IT.* Meets service level commitments and maintains excellent customer relationships.* Resolve complex support calls logged by Level 1&2 and/or facilitating the resolution of support issues by being the liaison to other levels of support* Identifies and involves additional resources to perform detailed analysis (i.e. problem replication) and drives implementation of the solution; engaging and consulting with appropriate resources.* Provides proactive and reactive communication to user community.* Communicates IT event notifications to the broader operations teams including system planned and unplanned downtime* Collaborates with operational teams, global process & capabilities, regions and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact.* Drives testing as required and participate in projects Hybris and S4 HANA/Fiori and implements process changes in order to meet ongoing business objectives.* Utilizes standard project management and quality improvement methodologies in process improvement approaches

Chennai, Tamil Nadu, India

* Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes* Generates invoices and client billing in accordance with service and product agreements* Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities* Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly-complex deals * Order execution, billing and invoice production.* Configuration of order systems according to process standards and with occasional customization* Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion* Works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization.* Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including regular and ad hoc reporting and data search.

Master Of Computer Applications - Mca, Computer Science, 81%

Bachelor'S Degree, Computer Science, 64%