Cluster Delivery Manager
Coimbatore, Tamil Nadu, India
Own customer relationship from delivery perspective fora particular cluster within a city.Take required actions to onboard thecustomers(call/physical visits etc.) and improvecustomer engagement.Cross-sell and up-sell the products and services.Handhold the customer post product/services buy.Maintaining database of engineeringindustries,corporates,architects,builders,influencers,msme and decision makers of theorganisation for strengthening… Show more Own customer relationship from delivery perspective fora particular cluster within a city.Take required actions to onboard thecustomers(call/physical visits etc.) and improvecustomer engagement.Cross-sell and up-sell the products and services.Handhold the customer post product/services buy.Maintaining database of engineeringindustries,corporates,architects,builders,influencers,msme and decision makers of theorganisation for strengthening good relationship withthem by regular visits or call for generating sales.Log Enhancement requests suggested by the customers,track the same and keep the customer updated with the status.Log customer feedback regarding platform or newcapabilities, track the same and keep the customerupdated.Make customers aware of various platform capabilitiesand encourage them to leverage the same.Conduct NPS Survey.Identify customers who can provide testimonials. Show less