Network Operations Center Head
CurrentDesign, Configuration, and Troubleshooting: Led the design, configuration, implementation, and troubleshooting of Huawei ISP GW Routers, Switches, OLT, and BRAS, as well as NOKIA BRAS and OLT systems. Escalation Management: Handled internal and external escalations, ensuring timely resolution of complex network issues. Team Leadership: Directed a team of 15 Network Operations Engineers, overseeing the operations and maintenance of ISP network infrastructure. Bandwidth Monitoring: Utilized Cacti for monitoring and analysing bandwidth traffic to optimize network performance. Content Delivery Networks (CDNs): Enabled and managed CDN integration for major providers such as Google, Facebook, Akamai, and Netflix, enhancing user access and performance. Process Creation: Developed and implemented processes for efficient problem reporting, analysis, troubleshooting, and resolution to ensure smooth network operations. Team Empowerment: Enhanced the capabilities of the Operations team through knowledge building and training initiatives. High Availability Networks: Designed and implemented high-availability network solutions for Service Provider Points of Presence. Operational Efficiency: Streamlined standard operations and business processes for timely service implementation and sustainable network management. Campus Network Design: Led the design and deployment of campus-wide Internet access through FTTH (Fiber to the Home) technologies. Documentation and Process Adherence: Created and maintained comprehensive documentation, ensuring strict adherence to processes for lifecycle management of customer services.