My focus is on optimizing workflows, enhancing operational efficiency, and fostering a culture of continuous improvement. By conducting thorough process analyses and leading targeted training sessions, I ensure that our teams consistently meet high standards. I also use data-driven metrics to monitor performance, ensuring the effectiveness of our quality initiatives.

- Accomplished Deputy Manager in Quality with a proven track record in the EdTech industry.- Implemented data-driven strategies that resulted in a 10% improvement in sales team productivity.- Developed and implemented ΛƬΉΣПΛ™ - QMS that increased productivity among the QA team by 25%.- Utilized data analytics to identify areas of improvement, resulting in a 10% increase in sales revenue.- Proven ability to manage and motivate teams, resulting in a 20% increase in employee engagement scores.

The Key role and responsibility are to ensure all the sales which were punched by the employees of the org are made ethically and bring realized revenue towards the company. To ensure this is happening the following policies and projects are introduced and handled,- The Orders Audit - FMEA is inaugurated and managed by implementing various process controls such as payment and social media audits.- Cracked close to 100 Inquires cases conducted with the employees and saved almost 1 Crore of revenue towards the company.- Identified the pain areas of Fake referral bonuses leakage and saved 18.8 Lakhs of revenue during the audits.- Created Emails and Whatsapp automation for the team which increased productivity by 96.67%I introduced 2 new policies (S.H.A.P.E & MCU Calculations) for the entire org which were reviewed and approved by the CEO.- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services- Managed the work of 8 employees, increasing crew efficiency by 60%- Conducted numerous training by visiting various locations in PAN India on investigative call pitches and policy inaugurations.

After completing 1 Year of service, I've been promoted to a senior role in sales operations.

My role is to act as a bridge between the Central strategy and auditing team in terms of metrics and reports based on the performance of salespeople.The projects I worked on are,- Company-wise call and video call audits to ensure a seamless way of sales happening.- LUF(Lead Utilization factor) for sales managers.- Recruitment planning.- BDT Evaluation.- Manager's SOP.- Super Select Batch Evaluations.One of my favorite projects is "The Super Select Batch" where we hire experienced sales associates and generate reports based on their performance in mock VC's which are conducted by our auditors.

Became a Team Leader within a short span of 3 months since the date of joining and maintaining 20kDRPS as a team.

- Secured the No.1 BDA in Tamil Nadu @ BYJUS in the month of August with Total Revenue of 9+lakhs in a cycle.- Well versed in customer handling and Cold Calling. B2C Sales.- From the date of joining maintaining 28k DRPS(Daily Revenue per sales person) in Byju's- Became a Team Leader, Handling a team of 4.

Digital Marketing is one of the blooming field that most of us dint knowabout. During my internship I've learnt a lot of things about web crawlers,keyword optimization and how to properly rank a site based on theseparameters. I've Learnt about the basics of SEO during tenure in thecompany. Thanks to Prag Robotics.