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Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® Email & Phone Number

PMI Member, Customer Success Manager (Senior Manager - Global NOC & Service Delivery) at Servion Global Solutions
Location: Chennai, Tamil Nadu, India 9 work roles 4 schools
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Current company
Servion Global Solutions
Role
PMI Member, Customer Success Manager (Senior Manager - Global NOC & Service Delivery)
Location
Chennai, Tamil Nadu, India
Company size
1214 employees

Who is Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®? Overview

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Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® is listed as PMI Member, Customer Success Manager (Senior Manager - Global NOC & Service Delivery) at Servion Global Solutions, a company with 1214 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®.

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® previously worked as Senior Manager at Servion Global Solutions and Project Manager at Servion Global Solutions. Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® holds Master Of Business Administration - Mba, Computer/Information Technology Administration And Management from Anna University.

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Email format at Servion Global Solutions

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Servion Global Solutions

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Profile bio

About Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®

PMP and ITIL certified Senior Manager with 15+ years of experience in Contact Center Industry. Well-equipped to leverage my expertise in Operations and Project Management. Process driven and Foster Innovation. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact.

Current workplace

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®'s current company

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Servion Global Solutions
Servion Global Solutions
PMI Member, Customer Success Manager (Senior Manager - Global NOC & Service Delivery)
chennai, tamil nadu, india
Website
servion.com
Employees
1214
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9 roles

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® work experience

A career timeline built from the work history available for this profile.

Technical Team Lead

Css Corp

Chennai Area, India

  • As Technical Team Lead for Global Network Operation Center
  • Managing team of 15+ engineers.
  • Monitoring team’s attendance, performance and daily activity.
  • Defining KRA for the engineers and assess them on quarterly basis.
  • Involved in recruitment and training of technical talents.
  • Managing day-to-day NOC operations including SLA adherence, ticket audit, queue management, escalation management, vendor management & work delegation.
Feb 2018 - Feb 2020

Telecommunications Specialist

Alcatel-Lucent Enterprise

Chennai Area, India

  • Job responsibilities:
  • Support includes Alcatel-Lucent UC and voice products such as OXE, 4635, OT, ENS.Key Responsibilities:
  • Managing escalations for the team for CALA/NA regions and working with regional managers on facilitating the solutions to the partners.
  • Conducting daily backlog review with the team on the daily status of the tickets.
  • Briefing client on backlog status on a weekly basis and working on the inputs received to achieve better service to the business partners.
  • Monitoring the performance of junior buddies.
May 2016 - Aug 2016

Senior Telecommunications Engineer

Alcatel-Lucent

Chennai Area, India

  • Job responsibilities:
  • Support includes Alcatel-Lucent UC and voice products such as OXE, 4635, OT, ENS.Key Responsibilities:
  • Managing escalations for the team for CALA/NA regions and working with regional managers on facilitating the solutions to the partners.
  • Conducting daily backlog review with the team on the daily status of the tickets.
  • Briefing client on backlog status on a weekly basis and working on the inputs received to achieve better service to the business partners.
  • Monitoring the performance of junior buddies.
Jun 2013 - Apr 2016

Network Engineer

Eljay Engineering India Pvt Ltd - Network Operations Center

Chennai

  • Job Responsibilities
  • Handling Fault Management Tickets of severity 1&2 reported by clients for their voice (primary) and data networks.
  • Performing changes (MACD) on Cisco Voice and Data network tickets reported through Change Management system.
  • Performing Cisco Unified Communication Manager and Unity Connection server IOS upgrades and patch updates.
  • Performing weekly network and device health checkups.
  • Performing backup and restore of Cisco Unified Communication manager, Unity Connection, UCCX and CUPS servers.
Nov 2010 - Jan 2013

Customer Service Advisor

Edf Energy Plc

Sunderland, United Kingdom

  • Handling IT help desk tickets raised by internal customers.
  • Fixing network connectivity issues on Laptops and Desktops.
Apr 2007 - Feb 2009
Team & coworkers

Colleagues at Servion Global Solutions

Other employees you can reach at servion.com. View company contacts for 1214 employees →

JJ Jessie Jannet Jessie Jannet Colleague at Servion Global SolutionsBengaluru, Karnataka, India, India View → GM Godwin Moses Godwin Moses Colleague at Servion Global SolutionsUnited Arab Emirates, United Arab Emirates View → SA Saicharan Addanki Saicharan Addanki Colleague at Servion Global SolutionsBengaluru, Karnataka, India, India View → AM Anand Mehta Anand Mehta Colleague at Servion Global SolutionsBengaluru, Karnataka, India, India View → VT Vallarasan T Vallarasan T Colleague at Servion Global SolutionsChennai, Tamil Nadu, India, India View → DI Dharan Info Dharan Info Colleague at Servion Global SolutionsChennai, Tamil Nadu, India, India View → VK Vijay Kumar Vijay Kumar Colleague at Servion Global SolutionsTamil Nadu, India, India View → PM Priya M Priya M Colleague at Servion Global SolutionsChennai, Tamil Nadu, India, India View → VK Vinoth Kumar Vinoth Kumar Colleague at Servion Global SolutionsBangalore Urban, Karnataka, India, India View → NI Nirmal I Nirmal I Colleague at Servion Global SolutionsChengalpattu, Tamil Nadu, India, India View →
4 education records

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® education

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

Anna University

B.E, Computer Science And Engineering

Vel Tech Engineering College

Secondary School Leaving Certificate

Bishop Corrie Higher Secondary School
FAQ

Frequently asked questions about Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®

Quick answers generated from the profile data available on this page.

What company does Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® work for?

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® works for Servion Global Solutions.

What is Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®'s role at Servion Global Solutions?

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® is listed as PMI Member, Customer Success Manager (Senior Manager - Global NOC & Service Delivery) at Servion Global Solutions.

Where is Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® based?

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® is based in Chennai, Tamil Nadu, India while working with Servion Global Solutions.

What companies has Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® worked for?

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® has worked for Servion Global Solutions, Css Corp, Hcl Technologies (Infrastructure Services Division), Alcatel-Lucent Enterprise, and Alcatel-Lucent.

Who are Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®'s colleagues at Servion Global Solutions?

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®'s colleagues at Servion Global Solutions include Jessie Jannet, Godwin Moses, Saicharan Addanki, Anand Mehta, and Vallarasan T.

How can I contact Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp®?

You can use AeroLeads to view verified contact signals for Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® at Servion Global Solutions, including work email, phone, and LinkedIn data when available.

What schools did Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® attend?

Ranjith Naveen, Be, Ms, Mba, Itil V4, Pmp® holds Master Of Business Administration - Mba, Computer/Information Technology Administration And Management from Anna University.

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