Ranjith Raghavan Email & Phone Number
Who is Ranjith Raghavan? Overview
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Ranjith Raghavan is listed as XM Platform Manager at Ipsos, a with 18780 employees, based in India. AeroLeads shows a matched LinkedIn profile for Ranjith Raghavan.
Ranjith Raghavan previously worked as Customer Experience Manager at Al-Futtaim and Senior Project Manager at Webandcrafts. Ranjith Raghavan holds B.Tech, Computer Science And Engineering from Calicut University.
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About Ranjith Raghavan
Customer-centric, strategic leader with 13 years of experience in Project Management and Customer Experience. Skilled in delivering complex projects, managing cross-functional teams, and leveraging CX platforms, data analytics, and automation to drive customer satisfaction and efficiency. Passionate about digital transformation, process optimization, and creating value through innovative strategies.I am currently a Senior Project Manager at Webandcrafts, overseeing end-to-end project management with a focus on enhancing client experiences and ensuring timely, high-quality project delivery through effective collaboration and strategic planning.Previously, I served as a Customer Experience Manager at Al-Futtaim, where I managed the VoC program and Contact Centre. I analyzed customer data to generate actionable insights, delivered impactful reports, and implemented performance-driven frameworks to meet SLAs.Skills:• Certified Scrum Master • Certified Medallia professional• Certified Qualtrics CustomerXM Expert• Management of several CX platforms - Medallia, Qualtrics• Implementation of VoC programs which named as heartbeat of any CX program• Handling market research reporting tools – Dapresy• Assure integration of third-party solutions as per business requirement• Ensure quality check for several platforms with continuous monitoring of in-out data flow• Provide process improvement analysis using process modeling• Coordination with clients to deliver world class standard solutions• Keeping track of project deliverable and their timelines.• Strong Expertise in developing applications using PHP• Experience in PHP Zend framework• Familiarize with reading SPSS data using SQL Server Integration Services, Experience in reading ASCI data and converting to human readable formats like Excel • Experience in JSON, XML, cURL, REST and SOAP web services• Experience in Apache, IIS web servers• Expertise in RDBMS by writing simple and complex queries, stored procedures, views and functions using SQL and MySQL. • Understanding of version control systems such as RabbitVCS and GIT• Experience in HTML, CSS, jQuery, jQuery Mobile, jQuery AJAX
Listed skills include Performance Dashboards, Team Coordination, Customer Experience, Business Intelligence Tools, and 37 others.
Ranjith Raghavan's current company
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Ranjith Raghavan work experience
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Customer Experience Manager
Senior Project Manager
As a Senior Project Manager at Webandcrafts, I lead end-to-end project lifecycles, ensuring quality delivery within scope, budget, and timelines. Skilled in Agile methodologies, I drive collaboration across cross-functional teams, optimize processes, manage risks, and track performance metrics. • Fostered a culture of accountability and excellence• Aligned stakeholders and developed high-performing teams• Achieved successful project outcomes with a focus on quality and efficiency
Customer Experience Manager
Voice Of The Customer Manager
Analyst
Innovation Support Executive
• Designed another 360 degree evaluation solution (iDelight) which helps the entire organization to evaluate each department’s performance. This system has helped higher managements to analyze how each departments are performing by visualizing through dashboards• Replaced existing desktop room reservation system with improved web based application with enhanced features like intuitive presentation, Flexible Repeating Bookings, Authentication with organizations domain credentials, Room administrators can be notified of bookings by email, Reporting options• Organization was spending considerable amount for printing employee handbooks to distribute to employees. Launched online web based portal that can be accessible to employees to get idea of the company. This saved organization to cut-down cost on printing• By following the vision of added security designed an online system (E-Incentive) which will trigger One-Time-Password to respondents to ensure mobile number authenticity. Also using this system assigned moderators can recharge(Airtime Topup) respondent mobile numbers as incentives• Designed online dashboards to clients Mercedes Benz, Nissan, General Motors,Landmark Group using one of the leading reporting solutions Dapresy
Innnovation Support Executive
• Implemented a fully automated client satisfaction system called DELIGHT which send email/sms survey invitations to clients seeking feedback when a project completes. This internal tool reduced the manpower and the time involved in each area like in Finance, Data processing and client service area. • Invented online solution named as DataLab which replaced 90% of man hours related to area Data Processing, Client Service and Field. An online platform that performs fieldwork reports, Instant data downloads, Data exports in Excel , Inbuilt QC module that can Reject/Approve interviews and able to view individual interviews as labelled response, assigning interviewers/create interviewers. Also google map view for easy tracking of interviews
Software Engineer
Played key roles in below projects:-• Mymessage :- A hotel management application where customers can book with the hotel on their mobile and can make live chat with the agents available in that hotel. Agents also have option to chat with the hotel butlers. A real time dashboard is available to agents and admin as web interface. Requirement came from Dubai based client. Worked as senior developer and successfully delivered.• Netserv Antipiracy:- Portal providing users to request to block certain copy righted items through this tool and authenticated persons will prevent the items after confirmed that these requested items are found to be illegal use. Requirement came from UK based client. Played main role to deliver and completed within the time frame. Played key role as Lead developer.• Zendeskapp:- Fetching data’s from remote server and also from a support ticketing system called Zendesk to feed a real time dashboard called Ducksboard. This work really made the client to monitor tickets in real time. Co-ordinated with US based client in this project. Played key role as Lead developer.• SignR:- Digital signature security to files. Integrated server named TSS with this project to ensure security for uploaded files. Trusted Security Server (TSS) provides services to sign, verify users documents (Eg:PDF) with high security algorithms. Sweden based client provided this project. Played key role as Lead developer.
Php Developer
Played key roles in below projects:-• Camerocks :- Online photography image bank for posting and selling images. People can register and upload their photos where others can purchase it for a cost. Integrated Photo Competitions and forums to comment. This was in-house project and developed in PHP, Zend Framework 1,MySQL. Played key role as Junior Developer.• Positivereal : - Real estate website where peoples can search for properties to sale and buy. This is one of the advertising portal developed in PHP, WordPress. Played key role as Junior Developer.
Colleagues at Ipsos
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Harshad Shrouti
Colleague at IpsosMumbai, Maharashtra, India
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Prajakta Ogale
Colleague at IpsosMumbai, Maharashtra, India
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Erik Gómez
Colleague at IpsosBenito Juárez, Mexico City, Mexico
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Elise Akpa
Colleague at IpsosAbomey-Calavi, Atlantique Department, Benin
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Funda Atay
Colleague at IpsosIstanbul, Türkiye, Turkey
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Darshana Gawli
Colleague at IpsosMumbai Metropolitan Region, India
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Chandrika Kumari
Colleague at IpsosMelbourne, Victoria, Australia
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Anabell Vergara
Colleague at IpsosPanama
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Michał Złotorzyński
Colleague at IpsosWarsaw, Mazowieckie, Poland
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Margie Pamittan
Colleague at IpsosMandaluyong, National Capital Region, Philippines
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Ranjith Raghavan education
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Calicut University
Frequently asked questions about Ranjith Raghavan
Quick answers generated from the profile data available on this page.
What company does Ranjith Raghavan work for?
Ranjith Raghavan works for Ipsos.
What is Ranjith Raghavan's role at Ipsos?
Ranjith Raghavan is listed as XM Platform Manager at Ipsos.
Where is Ranjith Raghavan based?
Ranjith Raghavan is based in India while working with Ipsos.
What companies has Ranjith Raghavan worked for?
Ranjith Raghavan has worked for Ipsos, Al-Futtaim, Webandcrafts, Kantar, and Kantar Tns.
Who are Ranjith Raghavan's colleagues at Ipsos?
Ranjith Raghavan's colleagues at Ipsos include Harshad Shrouti, Prajakta Ogale, Erik Gómez, Elise Akpa, and Funda Atay.
How can I contact Ranjith Raghavan?
You can use AeroLeads to view verified contact signals for Ranjith Raghavan at Ipsos, including work email, phone, and LinkedIn data when available.
What schools did Ranjith Raghavan attend?
Ranjith Raghavan holds B.Tech, Computer Science And Engineering from Calicut University.
What skills is Ranjith Raghavan known for?
Ranjith Raghavan is listed with skills including Performance Dashboards, Team Coordination, Customer Experience, Business Intelligence Tools, Business Transformation, Linux, Payment Gateways, and C.
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