I started out as a programmer back in the days. Currently focus on the IT Service Management business development and implementation using Numara Software now part of BMC ITSM Solution & ITIL Best Practices framework. Specializing in Customer Excellent Management solution include ITSM Solution.And my total working experience as a Programmer, Team Leader, Solution Architect, Consultant and technical analyst in Service Management and Customer Relationship Management.Particularly interested in client/server and database design using Oracle and MS-SQL Server. Always interested in as a DBA Role.Specialties: Sql Server 2000, 2005,2008Oracle 9iITIL (IT Infrastructure Library)BMC Track-It!BMC FootPrints BMC Asset Management PlatformIT Policy and Procedure Development • Helpdesk & SLA Support • MS Active Directory • Team Management and Training