 An Enterprising Leader with nearly 22 years of rich & diversified experience in Project & Program Management, Service Delivery Management and Digital Transformation across industries  A keen planner, strategist with expertise in managing global delivery frameworks and new technology implementation for streamlining related activities within time & cost parameters  Excellence in managing end-to-end delivery / program / project planning & implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in line with the guidelines & norms; led projects across US, EMEA and APAC Regions to migrate from legacy telecom infrastructure to Skype for Business or Cisco IPT infrastructure  Defined service standards & guidelines that worked as benchmark for excellent service delivery; drove continuous implementation of changes  At ease in working with top management for evolving IT strategy, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level  Governed provisioning of Digital Transformation that engaged executive management and diverse teams at all levels through development of IT roadmap along with the vision, strategy and release plans  Experience of working in onsite locations and managing client’s large SDWAN infrastructure with Cisco Viptela and Palo Alto CloudGenix SDWAN solutions  Customer-centric approach; skills in addressing priorities & converting escalations into customer delight using best practices  Rich experience in implementing Automation throughout customer infrastructure to automate repeated tasks to minimize human efforts  Very good experience working with customer delivery CIO team to plan their IT budget, planning CAPEX, OPEX for the financial year