• Collaborated with the IT Department to facilitate the creation of a Data Warehouse to transition Capital Planning reports from an Excel-based system to Power BI.• Developed a comprehensive Data Dictionary.• Prepared diverse capital project reports in liquid waste, solid waste, and water services, with budgets between $250 Million and $1 Billion.• Prepared training materials for the Questica financial management system and facilitated training sessions.• Supported the Financial Systems Analyst in resolving budget reporting challenges.• Documented vital activities and deliverables and participated in business process mapping during the Capital Planning stages.

• Technical Support: Offered hands-on technical support to faculty and instructors for creating and managing course content in BrightSpace and assisted with troubleshooting issues related to web content, activities, assignments, and online exam access.• Multimedia & Web Support: Provided technical assistance to instructors for recording and uploading content using Echo360. Supported faculty in creating web resources through WordPress, addressing challenges and employing JavaScript enhancements when needed.• Virtual Platform Assistance: Served as the go-to technical support lead for platforms such as Zoom and Microsoft Teams, assisting with meeting setups, feature utilization, and troubleshooting common issues to ensure smooth online sessions.• Outlook Expertise: Helped faculty, instructors, and students navigate Outlook for efficient email communication and calendar management, resolving technical glitches and synchronization issues.• Online Assessment Room (OAR) Tech Support: Managed the digital operations of the OAR, ensuring online tools were accessible, rectifying technical issues, and maintaining communication channels between students and instructors during exams.• Research & Technical Analysis: Conducted technical research, helping to source and implement digital tools and analyzed platform performance and user feedback to recommend tool enhancements or changes.• Customer-Centric IT Support: Collaborated closely with faculty, instructors, and students, offering tailored support and solutions for integrating digital tools into courses, ensuring seamless technology integration and user satisfaction.

• Assisted professors in facilitating undergraduate courses, providing academic support, and ensuring effective classroom management.• Conducted regular review sessions and held office hours to assist students with course material, assignments, and exam preparation.• Graded assignments, quizzes, and exams, providing constructive feedback to students to aid in their learning process.• Collaborated with faculty members to develop course materials, including assignments, presentations, and supplementary resources.• Acted as a liaison between students and faculty, promptly and professionally addressing inquiries and concerns.• Provided mentorship and guidance to students, assisting them in setting academic goals and developing study strategies.• Contributed to improving course curriculum and teaching methodologies based on student feedback and academic trends.• Employed various educational technologies and software tools to enhance the learning experience, such as learning management systems and online discussion platforms.• Maintained accurate student attendance records, grades, and performance, ensuring confidentiality and compliance with university policies and the Freedom of Information and Protection of Privacy Act (FIPPA).

• Examination Oversight: Supervised various examination sessions, accommodating different student counts, from small specialized groups to larger assemblies.• Rule Adherence: Vigilantly monitored students, ensured strict compliance with examination protocols and upheld the academic process's integrity.• Logistical Preparation: Collaborated with academic departments for the timely distribution and collection of exam papers across multiple subjects.• Special Needs Accommodation: Provided dedicated support and tailored setups for students with special needs, ensuring a conducive and fair examination environment for all participants.• Venue Management: Assisted in the setup and breakdown of exam venues, factoring in unique configurations based on student requirements.• Communication: Acted as a primary point of contact for students, promptly addressing queries and concerns about the examination process.• Continuous Improvement: Engaged in training sessions and feedback discussions to refine invigilation methods and stay updated with institutional policies.

Assisted first and second-year mathematics students with their coursework and homework.

• Assisted new students from diverse backgrounds in transitioning to university life.• Introduced these students to campus facilities and resources.• Emphasized psychological well-being, offering a non-judgmental and supportive environment.

• Analyzed data using tools such as Excel, Python, and Tableau.• Managed and queried databases using SQL to ensure data integrity and accuracy.• Collected data from diverse sources (web scraping, APIs, and internal tools) and integrated them into the central database.• Designed and developed custom reports, providing insights on specific topics (e.g., financial trends, customer behaviour, and operational metrics).• Documented, tested, and modified computer systems and programs to ensure seamless data integration.

• Received comprehensive emergency training; adept at water safety, fire response, and evacuations.• Participated in three safe helicopter landings in the Atlantic Ocean during medical emergencies.• Managed diverse office supplies; optimized inventory and security card systems.• Collaborated on ship-wide security efforts; maintained strict access protocols.• Handled administrative tasks: data entry, communication, and document organization.• Travelled extensively to 20+ countries, gaining cultural insights and adaptability.