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Ranjiv Sharma Email & Phone Number
Head of Projects and Consulting
at
ThoughtPartners
1 work email found
@wns.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Projects and Consulting
Location
Hyderabad, Telangana, India
Company size
Who is Ranjiv Sharma? Overview
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Quick answer
Ranjiv Sharma is listed as Head of Projects and Consulting at ThoughtPartners, a with 23 employees, based in Hyderabad, Telangana, India. AeroLeads shows a work email signal at wns.com and a matched LinkedIn profile for Ranjiv Sharma.
Ranjiv Sharma previously worked as Head of Projects & Consulting at Thoughtpartners and Vice President Operations at Intouchcx. Ranjiv Sharma holds Ba, Business Administration from Delhi University.
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Email format at ThoughtPartners
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{first}.{last}@wns.com
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Profile bio
About Ranjiv Sharma
A business leader with 20+ years of diverse professional experience in BPO Global Operations Delivery, Business Transformation & process excellence, Lean Six Sigma Continuous Improvement, Process Transition, Global Account Management, Project Consulting, Training, and leadership development in the service sector with a proven track record of performance. Domain experience in Financial Services, Insurance, Healthcare, & Travel, verticals. Managed teams up to 1000 FTEs and P&L up to USD 24M. Certified Six Sigma Black Belt Strong track record of performance with consistent results and stakeholder acknowledgment. Experienced in business planning, growth, budgeting, and P&L Management Delivered Account Growth of USD 3.5M in two years.Launched new Site & locations operations in 59 days in tier 2/3 citiesManaged transition projects from 30-500 FTEs Delivered USD 15M in business & client benefit Consistently delivered B2B NPS score of 4.2+
Listed skills include Bpo, Six Sigma, Team Management, Crm, and 44 others.
Current workplace
Ranjiv Sharma's current company
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Thoughtpartners
8 roles
Ranjiv Sharma work experience
A career timeline built from the work history available for this profile.
Head Of Projects & Consulting
CurrentProvide operational and transformation consulting, operations excellence, and strategy support related to BPO operations across industry and delivery channels for successful operations. ● Business strategy ● Operational strategy ● CX transformation initiatives ● Process re-engineering ● Project Management● Capability building ● Shared Services strategy & execution support● Continuous Improvement & Process Excellence● Profitability / optimisation ● CSAT / NPS improvement● Leadership Trainings● Quality framework deployment● Performance Management framework deployment
Jun 2022 - Present
Vice President Operations
Global Operations delivery ~1400 associates multi Geo/locationFor US-based e-commerce, retail, clients. Digital customer care, Trust & Safety, and back office operations.- SLAs, Account strategy & growth- Business transformation
Oct 2020 - May 2022
Sr Director Business Operations
Operations and process consulting under the theme Managing for Customer & Stakeholder Success, providing support for :- Operational strategy- Operational Excellence - Quality and Continuous Improvement framework deployment- Optimisation - P&L & Profitability - Operational Execution - Risk Mitigation- Transition Management Framework Deployment- Project Management- Change Management - Training - Project Mentoring- People strategy - Performance Management - Organisation Development Framework - Training Programs for Capability Building
Sep 2017 - Oct 2020
Sr. General Manager Operations & Quality
Operations delivery ~1000 associate strong travel ops for a top European and US-based travel companies. Providing customer care, Revenue Accounting & Revenue management, Back office, AP, AR services. - SLAs, Account strategy & growth- Process excellence and business transformation- cross channel service delivery operations.
Sep 2015 - Apr 2017
Director Of Operations
Managed 1100 people contact center for North America’s 4th largest online travel company. Based in Gurgaon, India, The team supports the $5 billion online travel business with sales, customer care, with annualized $110 M revenue generation from contact center sales and cross sell.Led the team to set up Pune location operations - 220 FTEs, front line & leadership hiring, training, site readiness - with go live in <60 days
Oct 2014 - Aug 2015
Global Director - Account Management (Client Services)
- Global Director - Managed a $17 M global account delivery for a US based financial services client. With 750+ FTEs across 4 businesses and 4 delivery locations US, LATAM, India, and Philippines. Omni-channel customer experience. - Regional Performance Director - A strategic role to design, implement, monitor and improve employee life cycle processes in the area of Operational Performance, Change Management, Talent/Leadership Development, Succession Planning, and employee retention. Implement Performance Management Strategies supporting multiple client programs across the region.- Site Director - Service delivery for 500 FTE site operations providing Customer Service, Tech Support, Back Office, Telesales services for Travel, Technology, Insurance, and Financial services clients across delivery channels. P&L Management; Service delivery – client SLAs/KPIs, operational performance; Process improvement; Client relationship management; Transition, Training / HR / Hiring / needs for the site.- Sr. Manager operations - Service delivery, quality, 160 FTEs. transitioned multiple programs and LOBs, - Sr. Manager Strategic Quality - Develop YB & GB training curriculum, development and implement ideation framework. $ 6 M business benefit delivered through lean six sigma projects and initiatives.
Jun 2006 - Oct 2014
Lean Six Sigma Black Belt
Supported GE commercial finance business, with Six Sigma and Lean process improvement projects, data analysis, business and customer initiatives, change management, and training.-Standardization to improve accuracy across different processes . - Mentored Six Sigma Green Belt and Lean projects. Delivered Biz Impact of ~ $ 350k.- e-Learning project operations - instruction design, e-learning content development and project management. - Green Belt certification - $ 80k business benefit
Jun 2000 - Jun 2006
1 education record
Ranjiv Sharma education
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Delhi University
FAQ
Frequently asked questions about Ranjiv Sharma
Quick answers generated from the profile data available on this page.
What company does Ranjiv Sharma work for?
Ranjiv Sharma works for ThoughtPartners.
What is Ranjiv Sharma's role at ThoughtPartners?
Ranjiv Sharma is listed as Head of Projects and Consulting at ThoughtPartners.
What is Ranjiv Sharma's email address?
AeroLeads has found 1 work email signal at @wns.com for Ranjiv Sharma at ThoughtPartners.
Where is Ranjiv Sharma based?
Ranjiv Sharma is based in Hyderabad, Telangana, India while working with ThoughtPartners.
What companies has Ranjiv Sharma worked for?
Ranjiv Sharma has worked for Thoughtpartners, Intouchcx, Exeliq Interactive, Wns Global Services, and Fareportal.
How can I contact Ranjiv Sharma?
You can use AeroLeads to view verified contact signals for Ranjiv Sharma at ThoughtPartners, including work email, phone, and LinkedIn data when available.
What schools did Ranjiv Sharma attend?
Ranjiv Sharma holds Ba, Business Administration from Delhi University.
What skills is Ranjiv Sharma known for?
Ranjiv Sharma is listed with skills including Bpo, Six Sigma, Team Management, Crm, Service Delivery, Performance Management, Process Improvement, and Operations Management.
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