Ranju Menon Email and Phone Number

1. Result oriented professional with more than 13 years of cross-functional experience in driving Operational Excellence using IT Service Management, Project Management, Quality Management, People Management and Six Sigma Methodology.2. ITIL Expert certified and Six Sigma Green Belt3. Extensive IT Service Management experience with the operations center leading and driving multiple functions in Accenture.4. Honed operations management experience gained while working across diverse functions and processes.5. Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.6. An out of the box thinker with proven track record of establishing processes, SOP’s, streamlining workflow and creating team work environment to enhance productivity, growth and efficiency innovatively. 7. A keen planner, strategist & implementer with expertise in successfully executing cross functional Six Sigma Projects. 8. Demonstrated experience in improving customer loyalty and satisfaction.9. Possess excellent presentation, interpersonal skills with honed problem solving and analytical abilities