● Facilitating requirement gathering sessions for eliciting and documenting business requirements from various Subject Matter Experts and Service Owners for various Service-Oriented and complex projects and translating the gathered requirement into technical specifications. ● Using JIRA board to write user stories using 3 C format and detailed acceptance criteria and working closely with the Service Owner to prioritize the user stories. ● Verifying and validating the elicited requirement and then analyzing it to document it. ● Utilizing diagrammatic tools; such as, Microsoft Visio to create business process maps/diagram to document the current and future state by using effective decision-making skills and observation capabilities; ● Performing Process analysis activities and business process mapping to identify potential gaps in as is and to be situation while documenting the requirements related to the process and key accounts; ● Utilizing various BA techniques, such as Document Analysis, Brainstorming, Decision Analysis and Process Modelling, etc.; to perform business analysis activities. ● Conducting regular walkthrough sessions with IT Stakeholders; ● Maintaining and communicating requirements throughout the software development life cycle and taking care of changing requirement. ● Communicate with SME about the clearly documented business process requirement aligned with business objectives, UAT test driven development and environment, and incorporating feedback from stakeholder discussions; ● Ensuring all involved SMEs: development team, QA testing team, Business Acceptance testing team/ User Acceptance testing team are at the same page to implement effective solution to meet business need. ● Sharing detailed technical documentation in the organization’s shared file: Confluence and SharePoint to have access by Subject Matter Experts and Service Owners; ● Providing status update about the related projects and process documentation;

As a senior business analyst, I documented information related to the project on Jira for writing the User Stories, and on Confluence for uploading and sharing the relevant documents.● Acquired proficient Documenting ability by working closely with the Product Owner to document the requirements as Epics, User Stories with relevant Acceptance Criteria;● According to the inputs provided by the Product owner related to business needs, market conditions and corporate priorities, groomed and prioritized product backlog;● Utilized correct BA tools and techniques at appropriate times and situations with appropriate stakeholders to gather requirements in an Agile environment by using effective decision-making skills and observational capabilities;● Conducting requirements gathering sessions, doing documentation, and doing complete walkthroughs for requirements analysis and validation;● Created project deliverables, such as Product Backlogs, Epics and user stories;● Documented the current state process after reviewing it and designed future state process flows, and business rules, and I also used to give attention to details and performed process mapping.● By using Microsoft Visio BPMN 2.0, documented current state and future state Process flow, Business rules and requirements;● Reports and dashboards were designed and developed with the help of various data sources and inputs primarily with Power BI and SSRS● Current state process which has been prioritized by the product owner was mapped and also worked with business SMEs and Managers.● Looked after the process of managing the quality and consistency of compliance standards, performance, and arbitration standards regarding transaction monitoring/reporting● Accelerated time from first inquiry to delivery of key customer-centric business solutions through agile, step-by-step and iterative solution development, empowering teams in creating and executing sound go-to-market and prospecting plans took the lead.

I had performed business analysis activities to gather detailed requirements of business functions, identified gaps in process, and evaluated potential solutions within an Agile environment.● To do accurate elicitation, analysis, documentation and delivery of business requirements, for validating process maps, and preparing functional/non-functional designs liaised between business units and technology teams;● By inquiring cross-functional teams and vendors in requirements verification, validation, prioritization and enrichment sessions managed project processes and functions to ensure identified requirements can be developed and delivered on time;● Created process flows and SOPs as addendums to process maps and future state process maps/click-by-click documents by Using MS Visio BPMN 2.0; ● Tracked and reported on enhancement requests, dependencies, requirements risk, problems, constraints; assumptions, developed efforts to manage these and provided visibility to senior management for aligned decisions using Jira and Confluence;● To maintain strategic relationships collaborated with multiple vendors and partnered with internal and external technology and business teams to explain the business processes and associated system requirements for cloud-based initiatives;● Looked after an improvement of the ongoing persuasiveness of umpteen solutions as the business and environment evolve and change, identifying and escalating exposures, gaps, and trends and recommending adjustments to address these changes● Implemented and amalgamated business applications and influenced the design of features that increases the adoption, reliability and value of our applications and systems● Coordinated the design, development, deployment, and turnout of components involved in API Platforms, both cloud and on-premise

While working as business analyst at Sun Life Insurance, I performed requirements gathering and documentation, conducted walkthroughs session for requirements analysis and validation;● Generated Business Requirements Documents (BRD) in Waterfall methodology.● Worked closely with senior-level stakeholders to layout deliverables and progress, and also led change management techniques, optimizing and improvement of business processes for business automation programs;● To assist in the presentation of findings to the Senior Management and Sales team to help support making business decisions, prepared outputs of data visualizations decks and dashboards to summarize analysis and data mining (i.e. Power BI);● To reorganize processes with recommendations to workforce management for organizations providing visibility for additional reporting on ServiceNow, developed plans● To ensure that standards are being followed, monitored process activities. Moreover, developed improvement strategies to integrate process activities and obtained management commitment towards continual service improvements ● From key stakeholders and process owners conducted walkthrough sessions, validation process, and obtained signoff;● To assess measures used for business process analysis using quantitative outputs defined metrics, KPIs;● Profitably coordinated cross-functional process development and identified opportunities and improve the process● Actively lead process improvement efforts, according to IT and business leadership● For business analysis projects, end-to-end process documentation was completed;● To validate completed business process documentation, conducted and managed walkthrough session and eventually signoffs were done● Managed myriad rounds of iterations with SMEs while maintaining focus and objectives of assigned projects

In the starting of my career as a junior business analyst, I have actively completed my business analysis activities.● To recommend process improvement, led change management processes by collaboratively working with business partners.● Led requirements gathering session and documentation, completed walkthroughs for requirements analysis and validation; ● Created Business Requirements Documents (BRD);● Generated test plans and test cases;● Advised on various company set-up initiatives including strategy, transformation methodology & approach, governance, performance management, branding ● Explained BPMN framework federalized approach to content creation and management● To identify opportunities for improvement, conducted gap analysis between future targeted state and current state;● Regularly participated in Executive level management meetings. Also, presented both informational and persuasive presentations during the meetings;● Change management processes was led and stakeholder's analysis was completed for identifying critical SMEs for subsequent process information gathering● For validating completed business process documentation, conducted and managed walkthrough documentation. Eventually, sign-offs were done.● To identify opportunities for improvement, conducted a gap analysis of data between the future targeted state and the current state