Head Of Client Services
John Ryan International
Madrid Area, Spain
Responsible for full project lifecycle and on-going service delivery of turn-key digital media infrastructure installation and marketing content delivery projects into retail bank branches across the globe. Managed multiple multi-million euro projects running simultaneously all in different phases. Worked with global teams based in different countries, across cultures, language barriers and time zones. Coordinated pilots and rollout for UniCredit Bank Italy & Ukraine, Nordea Bank… Show more Responsible for full project lifecycle and on-going service delivery of turn-key digital media infrastructure installation and marketing content delivery projects into retail bank branches across the globe. Managed multiple multi-million euro projects running simultaneously all in different phases. Worked with global teams based in different countries, across cultures, language barriers and time zones. Coordinated pilots and rollout for UniCredit Bank Italy & Ukraine, Nordea Bank Scandanavia, OCBC Bank Singapore and Malaysia.• Worked with clients and designers to deliver timely on message marketing content across channels.• Schedule creation and maintenance (tasks, resource balancing, dependencies, milestones)• Planning of all resources (screens, PCs, equipment, personnel, vendors)• Sourcing and procurement of all resources according to schedule• Managing vendors, installation teams, route plans, installation schedules, surveys• Interpreting and checking autocad technical drawings.• Production of placement guidelines, installation manuals, survey forms, exit docs, POs• Project control, monitoring and reporting • Budget and cost tracking including financial status reporting, milestone payments, penalties• Contract negotiations, SLA negotiations• Creation and issue of documentation (project progress reports, problem/change reports) • Introduction of project planning processes• Participation in project meetings with clients and vendors and giving presentations• Coordinated pilots and rollout for UniCredit Bank, Nordea Bank, OCBC Bank. Show less