Ransel Nerisse Alberto Email & Phone Number

Taytay, Ph

Taytay, Ph

Managing the creation of an encouraging team atmosphere with an open communication culture as implementing a clear set of goals. Identify training requisites and provide coaching that motivates team members to address roadblocks, handle complex projects, and take high-level initiatives that foster their career advancement.

Responsible for supervising, managing and motivating team members on a daily basis. Point of contact for both business and clients to proactively ensure smooth team functions and effective collaboration.

Alleviate the impact of self-serve application incidents to service users and business operations by ensuring initial assessment is performed periodically as the incident evolves. We also determine incident criticality, establish SLA expectations for resolution time and identify what processes and resources will be leveraged to resolve certain issue. We execute all levels of testing and detect inconsistencies and provide timely resolutions.

Responsible for improving customer service by evaluating and re-designing process interactions. We establish and communicate newly approved tools and processes. We build good interpersonal relationships within peers and team members.

Pasay City, Philippines

We do analysis and testing of port for broadband connectivity. We develop department’s customer service procedures, handling escalations and investigate customer’s complaint and find solutions

Cainta, Calabarzon, Philippines

Ortigas, Philippines

Responsible for building a strong talent pipeline for company’s current and future staffing needs. We review online portfolios and resumes to pre-screen candidates and proactively source potential hires who serve fit for the role.

Bachelor Of Science (Bs), Psychology

Education record