Manmeet Lamba Email & Phone Number

Kirkland, Wa, Us

Sammamish, Washington, United States

As a retail banking leader, I partner closely with the Manager to ensure the team is fully engaged and performing at its best through effective coaching, corrective action when needed, and actively supporting professional growth. I oversee daily operations, including cash management, vault balancing, and adherence to productivity standards, while maintaining compliance with systems, policies, and procedures. I also manage key KPIs such as the Customer Relationship Index, working alongside departments like Wealth Management, Commercial Loans, and mortgage specialists to grow the business. My efforts have contributed significantly to the branch’s growth through the strategic sale of consumer and business products while maintaining an excellent customer experience. Additionally, I ensure risk is identified, managed, and mitigated across the branch. I was selected for the CRC Leadership Council program, recognizing my dedication to high-performance leadership.

Sammamish

My role focused on providing an exceptional customer experience, helping both consumer and small business customers achieve financial success. I built strong relationships through proactive outreach, follow-ups, and deep conversations to understand their unique financial needs. With extensive knowledge of bank products and services, I ensured customers were connected to the right solutions. By collaborating closely with branch team members and partners, I enhanced service delivery, including opening new accounts, completing service requests, and submitting credit applications. I also informed customers about self-service digital options and provide demonstrations to enhance their banking experience. As a risk leader, I ensure adherence to policies and procedures, helping to resolve customer concerns and escalating issues when necessary. My efforts have contributed significantly to branch growth through the effective sale of consumer and business products, all while maintaining a strong focus on customer experience. In 2020, I served as Co-captain of the team responsible for the Paycheck Protection Plan (PPP), delivering critical support to customers during a challenging time.

Sammamish

Provided a wide range of account services to customers, including handling deposits, loans, checks, savings, and withdrawals, as well as selling cashier's checks, Series E bonds, and other banking products. I kept customers informed about new services and product promotions, actively identifying their needs and directing them to Personal Bankers for further assistance. In alignment with bank operations and security procedures, I participated in dual-control functions, maintain customer traffic surveys, and assist tellers as needed. My efforts contributed to the overall success of the team, consistently delivering outstanding customer service with zero losses. By building strong client relationships, I successfully identified opportunities to enhance the financial services pipeline and drive growth.

Sammamish

Effectively operate and manage all aspects of childcare and early education center. Directly accountable for all operational aspects of the center to ensure quality care and education for children. Manage customer relations to ensure highest parent satisfaction and retention, marketing and promotion of the facility in the Sammamish, control center finances per defined budget, manage and monitor customer enquiries/tours to registrations. Passionate about running the curriculum and drive it with the help from program specialist and teacher. Manage state licensing for the center and build working relationship with the licensor. - Successfully market and promote the center in the community - Manage Full-Time Enrollment growth thru Word-of-Mouth and referrals - Met all key performance parameters - Control and minimize center expenses to remain within budget - Meet and Exceed center targets for Learning Adventure (LA) program - Consistently contribute the district to meet its Learning Adventure targets- Manage staff scheduling to effectively run all classes and curriculum - Responsible for all recruitments of staff per center requirements - Proactively manage relationships with parents to minimize conflicts and resolve their concerns - Managed staff motivation and communication for effective center operations - Achieved high overall customer satisfaction scores compared for 2 years in a row

Sammamish

- Managed all aspects of center operations in absence of Center Director - Ensure that all customer concerns were addressed in professional and timely manner - Ensure Standard Operating Procedures are followed in the center - Maintain financial records including payroll and employee time sheets

Sammamish

- Lead class effectively to achieve the educational objectives of the pre-school kids. - Provide the necessary language, math and practical knowledge required for any pre-school kids to be independent. - Continued to received excellent feedback from the parents

Sammamish

- Lead class effectively to achieve the educational objectives of the pre-school kids. - Provide the necessary language, math and practical knowledge required for any pre-school kids to be independent. - Continued to received excellent feedback from the parents

Redmond

- Enhanced class effectiveness by providing the necessary support to the primary teacher in the class - Received excellent evaluation 3 years in a row from the Director - Received appreciation and excellent feedback from the parents

Bachelor Of Education - Bed, Elementary Education And Teaching

Bachelor Of Arts - Ba, English Language And Literature/Letters

Master Of Arts - Ma, English Language And Literature/Letters