- Provide application support engineers advice and technical know-how.- Oversee local and cloud databases, with an emphasis on MongoDB and MS SQL.- Utilize SMEs' knowledge to identify and enhance different needs within current systems, making sure that they are in line with changing company requirements.- Work together with development teams to improve application stability and fix reoccurring problems.- Oversee the development team's Jira administration and work with them to… Show more - Provide application support engineers advice and technical know-how.- Oversee local and cloud databases, with an emphasis on MongoDB and MS SQL.- Utilize SMEs' knowledge to identify and enhance different needs within current systems, making sure that they are in line with changing company requirements.- Work together with development teams to improve application stability and fix reoccurring problems.- Oversee the development team's Jira administration and work with them to create and run test cases as part of UAT and development testing.- Oversee root cause analysis inquiries and put preventative measures into place to reduce downtime. Show less

- Respond to client concerns, offer prompt and efficient solutions, and investigate options within specified time frames.- Ensure that the databases and CRM include correct client information.- Systems for installing, maintaining, and supporting enterprise-level applications.- Investigate, identify, diagnose, troubleshoot, and find possible solutions to problems.- Create SQL scripts to manipulate data and create bespoke reports.- Using JSON, create and edit bills and other… Show more - Respond to client concerns, offer prompt and efficient solutions, and investigate options within specified time frames.- Ensure that the databases and CRM include correct client information.- Systems for installing, maintaining, and supporting enterprise-level applications.- Investigate, identify, diagnose, troubleshoot, and find possible solutions to problems.- Create SQL scripts to manipulate data and create bespoke reports.- Using JSON, create and edit bills and other templates according to customer specifications.- Sort and organize several open concerns according to their importance and urgency.- To increase satisfaction, develop a good relationship with customers. Find, produce, and maintain articles for the knowledge base. Show less

- Assisting in setting up the agile project workflow using Jira for new Clients - Assisting in migrating projects from traditional management to Agile

- Developed hybrid applications using Angular and Node.js REST API.- Participated in a team that developed a website built on WordPress.- Gained hands-on experience with static websites using Vanilla JS and SASS.- Enhanced several pre-existing platforms by enabling mobile responsiveness.