1. Collaborated with management to effectively train and mentor junior staff and prepare them fortheir expected roles and duties.2. Training employees in security awareness, protocols and procedures.3. Resolve any customer and employee complaints and report them to management if necessary.

1. Collaborate with colleagues to determine areas for improvement, review departmentalperformance, and develop ideas for better service to customers.2. Maintaining a positive, empathetic, and professional attitude toward customers at all times.3. Managing a team of junior customer service representatives & Identifying and evaluating employee training requirements.4. Writing reports for senior management and delivering presentations.5. Handling guest complaints and concern in… Show more 1. Collaborate with colleagues to determine areas for improvement, review departmentalperformance, and develop ideas for better service to customers.2. Maintaining a positive, empathetic, and professional attitude toward customers at all times.3. Managing a team of junior customer service representatives & Identifying and evaluating employee training requirements.4. Writing reports for senior management and delivering presentations.5. Handling guest complaints and concern in an efficient and timely manner.6. Daily checking of sample flats and organise deep cleaning tasks to team members & Ensure that the entire operation is performed as per the standards. Show less