Ramy Anwer Email & Phone Number

Salzburg, Austria

Egypt

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by… Show more • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Directs technological research by studying organization goals, strategies, practices, and user projects.• Completes projects by coordinating resources and timetables with user departments and data center.• Verifies application results by conducting system audits of technologies implemented.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks , practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed. Show less

Egypt

o Supporting Site's and Company's for complex infrastructure architecture planning and strategic designo Responsible for complex projects including server consolidation, migration, disaster recoveryo Responsible for designing, implementing and troubleshooting temporary infrastructures o Remote administration of servers for any problem across Fidelity offices related to Microsoft operating systemo Availability at any time either remotely or physically in the work premises or… Show more o Supporting Site's and Company's for complex infrastructure architecture planning and strategic designo Responsible for complex projects including server consolidation, migration, disaster recoveryo Responsible for designing, implementing and troubleshooting temporary infrastructures o Remote administration of servers for any problem across Fidelity offices related to Microsoft operating systemo Availability at any time either remotely or physically in the work premises or offsite according to work needo High responsiveness and support to all Site's requests within very clear response times and business prioritization.o Provide support to all IT processes and maintain exceptional quality in all products and develop all materials according to customers and end user requirements and assist to resolve all complex issues for all internal and external customers. Show less

Alexandria

o Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server ( 2003/ 2008 / 2012 R2 ) Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts. Installing and configuring File and Print Servers.o Installation & configuration of Certificate Authority and ability to create and renew certificates for servers.o Deploying OS… Show more o Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server ( 2003/ 2008 / 2012 R2 ) Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts. Installing and configuring File and Print Servers.o Installation & configuration of Certificate Authority and ability to create and renew certificates for servers.o Deploying OS through WDS o Installation and configuration of Hyper-V and Manage infrastructure with MSC-VMM (Microsoft System Center Virtual Machine Manager.o Knowledge & understanding of backup technologies & disaster recovery methods with MSC-DPM (Microsoft System Center Data Protection Manager.o Deploying And Configure Backup and Replication Virtual Infrastructure with VEEM o Experience of working with Firewall Server ( TMG – Pfsense – Mikrotik ) o Technical support of Operating System ( Windows 98 \ Me \ Xp \ Vista \ 7 \ 8 \ 8.1 )o Responsible for designing, implementing and troubleshooting temporary infrastructures for Live Webcasting Eventso Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution.o Creating standard server build And standard process for group policy deploymento Implementation and administration of DNS, DHCPo Updating servers with latest service packs and hot fixes , And Troubleshooting Active Directory replication problemso Distribute packages via Group policy across all the desktops and serverso Installing and configuring RAS (Remote Access Services) terminal service (Remote Desktop Services)o Remote administration of servers for any problem across Fidelity offices related to Microsoft Windows operating system.o Installing and Configure IP CAM and CCTV Cam Show less

Egypt

o Responsible for designing, implementing and troubleshooting temporary infrastructures for Liveo Webcasting Eventso Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution.o Creating standard server build and standard process for group policy deploymento Implementation and administration of DNS, DHCP o Updating servers with latest serviceo Packs and hot fixes, And Troubleshooting Active Directory… Show more o Responsible for designing, implementing and troubleshooting temporary infrastructures for Liveo Webcasting Eventso Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution.o Creating standard server build and standard process for group policy deploymento Implementation and administration of DNS, DHCP o Updating servers with latest serviceo Packs and hot fixes, And Troubleshooting Active Directory replication problemso Analyze and perform troubleshoot on all computer systems and perform required repairs and modifications on system and document all upgrade and modifications to system and maintain user information at all times. o Train all employees to analyze and repair all product failures and analyze all customer requirements and recommend appropriate products for same and maintain records of all incoming requests and resolve it effectively through ticketing system. o Coordinate with internal IT staff and customers to resolve all technical issues and escalate same if required to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests. o Coordinate with staff to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support ticketso Distribute packages via Group policy across all the desktops and servers o Installing and configuring RAS (Remote Access Services) terminal service (Remote Desktop Services) Show less

Alexandria

o Handle customer support calls in a timely and accurate manner. o Provide first-level support to customer service requests. o Escalate complex support requests to relevant IT staffs for resolutions. o Understand support problems, analyze problem data and determine appropriate solutions. o Maintain problem documentations and their resolution procedures for reference procedures. o Plan and complete daily assigned tasks within deadlines. o Maintain confidentiality and… Show more o Handle customer support calls in a timely and accurate manner. o Provide first-level support to customer service requests. o Escalate complex support requests to relevant IT staffs for resolutions. o Understand support problems, analyze problem data and determine appropriate solutions. o Maintain problem documentations and their resolution procedures for reference procedures. o Plan and complete daily assigned tasks within deadlines. o Maintain confidentiality and security of company documents and customers. o Report system downtime and performance issues to Manager. o Install, configure and maintain software and hardware systems. o Assist in development and enhancement of IT systems. o Conduct IT related trainings to new hires, users and technical teams as needed. o Recommend process improvements to ensure system reliability, scalability, security, integrity and performance. Show less

Master Of Science - Ms, Information Technology

Activities and Societies: A Multi-Objective Crowding Optimization Solution for Efficient Sensing as a Service in Virtualized Wireless.

Bachelor Of Commerce (B.Com.), Commerce

Activities and Societies: Foot Ball Team, Scouting Team