Ran Zeif Gilboa 🎗️🇮🇱 Email & Phone Number

Tel Aviv, Israel

• Direct and indirect management of 10 employees, including team managers, project managers, employees, and analysts.• Constructing, monitoring and managing Cellcom TV budget in the division.• Building a full PNL budget, including expenses budget, income (sales), manpower and regulations.• Managing the procurement budget of the array.• Conducting negotiations, interfacing with contractors and business partners regarding contracts, controls, accounting and ongoing management• Managing a control and measurement system, analyzing information to create value for the customer and the organization and constant improvement.• Initiating, characterizing and leading the concept of service and vision, assimilation and ` implementation.• Managing requirements and operations of the array from customer and organization eyes at a cross-company level operating with the relevant divisions.

• Managing analysts, economists and statisticians.• Managing Budget (Income, Expenses, Standards)• Responsibility for costing and examining the profitability of new products, conducting economic analyzes of existing products.• Leading initiated and responsive economic analyzes in the areas of private customer activity - service, sales, turnover, and external credit.• Raising insights according to the goals and objectives of the organization.• Leading processes that match the organization's goals while promoting products and adapting them to customers.• Initiating and leading cost reduction processes.• Presenting analysis to various levels, including the Company management, and delivering presentations to the Company's Board of Directors.• Leading procedures and processes to increase non-bank credit to the Company's customers while reducing credit losses.• Taking part in leading digital and multi-channel services.• Analyzing competitors' reports.• Leading streamlining processes and projects to increase the organization's revenues.• Member of Diners board of directors, which is responsible for constructing the company's strategy and leading it to meet its goals.

• Managing managers in the area of service control and quality and in added value.• Characterizing and leading the service strategy in the division and in the company.• Characterizing and constructing business plans for future products and services and their assimilation, while presenting SOW, ROI and POC.• Managing budget and procurement of the service division (including budget of the 550 employees).• Assessing, employing and managing external suppliers in the fields of consulting and services.• Leading and taking part in cross-company teams in the fields of marketing, technology and service in to increase value, while improving customer satisfaction.• Leading processes of streamlining and improving the quality of service and customer experience using technological tools and changing policies and processes.• Taking part in a small innovation team.• Monitoring the division's indices (creating a Balanced Scorecard that includes availability, operational efficiency, employee turnover, FCR, repeat customers, sales, etc.), managing their performance, and providing feedback.• Analyzing customer needs and adapting services and products.• Characterizing and leading service responses (incoming) and proactive service.• Managing service interface - HR, which includes recruitment, training, welfare and ongoing management (employee lifecycle)• Taking part in assessing and constructing a service center in Modi'in Illit - the first service center outside the company headquarters.

• Initiating, characterizing, leading and controlling cross-divisional and company-wide projects to reduce costs and increase income while examining customer activity.• Conducting qualitative and quantitative analysis of entry calls, the ability to respond, and defining needs accordingly.• Troubleshooting (IVR, TV channels, Internet, SMS) and humane to the customer.• Constructing business plan for the YesMax product prior to its launch.

• Direct management of 6 employees, professional responsibility for 35 additional employees.• Forecasting and analyzing the scope of activity, leading to placement of 700 employees as a result.• Implementing the WFM system to automate forecasting, placement and shift management processes.