Sanjeev Rao Email & Phone Number

United States

- Ensure thorough onboarding processes for new merchants, sub-merchants, and payment partners, maintaining compliance with all regulatory requirements.- Conduct regular sanctions screening and implement controls to mitigate risks associated with financial crime.- Create, develop, and update compliance Standard Operating Procedures (SOPs), policies, and procedures to ensure best practices are maintained across the organization.- Design and implement company-wide compliance training programs, including the creation of training modules, and monitor adherence to compliance protocols.- Maintain accurate records and track compliance data to ensure ongoing adherence to regulatory standards.- Oversee AML transaction monitoring to detect and report suspicious activities in compliance with regulatory requirements.- Prepare and present compliance reports directly to the CEO, providing insights and recommendations based on compliance data and trends.- Actively participate in senior-level management meetings, contributing to strategic decisions and ensuring compliance considerations are integrated into business operations.- Involvement and exposure in MTL applications within US states

Malaysia

Create the strategy to continuously build and mature the AML Operations team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.Manage a team of 9 high-performing AML specialists to conduct daily reviews and triaging of alerts utilizing real-time blockchain analytics monitoring, manual reports or internal/external referrals.Review potential matches against various regulatory watchlists and conduct additional research to ascertain validity of matches and escalate potentially suspicious activity to management.Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news.Create and maintain new and existing AML investigations procedures and processes.Conduct periodic risk assessments to identify areas of potential AML risk and develop appropriate mitigation strategies.Develop and deliver AML training programs for employees.Work closely with other teams, such as Compliance, Legal, and Risk, to ensure that all AML-related activities are aligned with the company's overall compliance strategy.Keep up-to-date with AML-related regulatory developments and industry best practices.

Malaysia

• Responsible for the onboarding & trainings of new hires• Creation, revision & maintenance of process, training modules & workflows• Drive the resolution of system bug fixes and enhancements with the product team• Leading OpEx projects such as new token listings, asset disposals, funds recoveries and platform attack management• Assisting CS team with queries & resolutions

Malaysia

• Drive Business & HR compliance goals in coordination with senior management team.• Monitor, measure and report on stakeholder’s adherence to applicable local and foreign laws, regulations and procedures.• Lead the vendor management cycle.• Develop and deploy compliance policies such as Whistleblowing, Gift & Hospitality policy, indemnity on trademark infringement, ABAC agreement, Supplier Code of Conducts, etc.• Spearhead annual Global Compliance Policies Trainings across the group.• Update and advise on compliance with BNM, OFAC and other regulatory guidelines with respect to global sanctions and risk management.• Engage with business support units to identify potential gaps in internal policies and procedures in complying with regulatory guidelines.• Manage company’s trade compliance activities, conduct watchlist screening, customer due diligence, enhanced due diligence, periodic reviews, transaction activity checks and other reviews in accordance with AML/CFT requirements.• To stay abreast on relevant laws and regulations including guidelines from relevant stakeholders.• Ensure ethical conduct and commitment to compliance with AML and ABAC regulations to monitor and prevent bribery and corrupt practices.• In charge of the complaints management, including complaints on misconduct relating to bribery and corruption, breaches of codes and policies, and whistleblower management.• 4 pillars of Ethical Compliance, Business Ethics, Labor Standards and Health & Safety.• Liaison with external ABMS audit.• Background screening of employees & declaration of conflict of interest.• Sole POC for any other assigned compliance-relevant tasks such as training executives on screening processes & procedures, develop & maintain a risk register, creation and implementation of automation (eKYC, eOnBoarding, eScreening, etc).• Involvement with the SEDEX & SMETA audit.

Malaysia

• Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.• Identify fraudulent activity such as account take over, friendly fraud, identity theft and similar risks.• Contact clients via phone and/or email to validate transaction activity and account information.• Investigate chargebacks / fraud claims and provide analysis on loss trends.• Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk.• Prepare investigation reports on all cases worked.• Adhoc tasks of OkCoin (partnering company) on Credit Card & ACH fraud investigation.• Creations & development of SOP and workflows for individual queues.

Malaysia

• Follow operational procedures on sanctions alert handling regarding SDNs, Vessels, Organizations, Countries, etc.• Perform analysis of potential matches against sanctions lists alerted through sanctions screening of customers and transactions.• Communicate with customers when further information is required as part of reviewing against sanctions lists.• Independent decision making in respect of sanctions alert reviewing, including documenting rationale.• Escalate alerts to correct channels and teams for any potential reporting requirements.• Liaise with our Product team in order to refine automated sanctions screening risk methodology, reduce false positive, mitigate sanctions risks and improve customer experience.• Provide training and coaching to new teammate, contribute to development of training resources.• Work together with the Devs team to provide feedbacks tofurther improve the systems used daily.• Lead the team meetings organized via Zoom during the period of working from home to ensure the team spirit and morale are always kept at the highest level.

Malaysia

• Ensure compliance with all sanctions, guidelines and actions as set out by OFAC.• Real-time screening and ensure correct handling of true hits (SDN list & Embargo Goods List)• Investigate & resolve potential matches by conducting in-depth research into customer accounts.• Properly document findings and communicate with account manager.• Ensure security goals and policies are supported by well-defined processes, with measurable results, in strict compliance with applicable laws, regulations, and policies.• Ensures changes in procedures are exercised, measured, and monitored to ensure predictable results and to coordinate regularly with team members.• Ensure the implementation of appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities.• Provide training and coaching to new teammate, contribute to development of training resources.• Perform interim Team Leader duties such as 1:1 for teammates personal developments, QA on errors and area of improvement of teammate’s work quality.

Malaysia

• Handle disputes and claims raised by buyers in regards to the item/services purchased via PayPal.

Malaysia

• Account opening for premier customers.• KYC checks on flagged customers accounts.• Off-shore account openings for the HSBC International Banking team.• Account closures for deceased individuals & liquidated businesses.

Master Of Business Administration - Mba, International Business

The masters final thesis in progress. Completed modules are:- 1. ENTREPRENEURSHIP IN ORGANISATION 2. MARKETING AND CUSTOMER RELATIONSHIP.

Diploma, Hospitality & Tourism Management

Activities and Societies: Leader of Student Council year 2008-2009

Spm, Secondary Education And Teaching