Sanjeev Rao Email & Phone Number

United States

- Ensure thorough onboarding processes for new merchants, sub-merchants, and payment partners, maintaining compliance with all regulatory requirements.- Conduct regular sanctions screening and implement controls to mitigate risks associated with financial crime.- Create, develop, and update compliance Standard Operating Procedures (SOPs), policies, and.

Malaysia

Create the strategy to continuously build and mature the AML Operations team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.Manage a team of 9 high-performing AML specialists to conduct daily reviews and triaging of alerts utilizing real-time blockchain analytics monitoring, manual reports or.

Malaysia

• Responsible for the onboarding & trainings of new hires
• Creation, revision & maintenance of process, training modules & workflows
• Drive the resolution of system bug fixes and enhancements with the product team
• Leading OpEx projects such as new token listings, asset disposals, funds recoveries and platform attack management
• Assisting CS team with queries & resolutions

Malaysia

• Drive Business & HR compliance goals in coordination with senior management team.
• Monitor, measure and report on stakeholder’s adherence to applicable local and foreign laws, regulations and procedures.
• Lead the vendor management cycle.
• Develop and deploy compliance policies such as Whistleblowing, Gift & Hospitality policy, indemnity on trademark infringement, ABAC agreement, Supplier Code of Conducts, etc.
• Spearhead annual Global Compliance Policies Trainings across the group.
• Update and advise on compliance with BNM, OFAC and other regulatory guidelines with respect to global sanctions and risk management.

Malaysia

• Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
• Identify fraudulent activity such as account take over, friendly fraud, identity theft and similar risks.
• Contact clients via phone and/or email to validate transaction activity and account information.
• Investigate chargebacks / fraud claims and provide analysis on loss trends.
• Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk.

Malaysia

• Follow operational procedures on sanctions alert handling regarding SDNs, Vessels, Organizations, Countries, etc.
• Perform analysis of potential matches against sanctions lists alerted through sanctions screening of customers and transactions.
• Communicate with customers when further information is required as part of reviewing against sanctions lists.
• Independent decision making in respect of sanctions alert reviewing, including documenting rationale.
• Escalate alerts to correct channels and teams for any potential reporting requirements.
• Liaise with our Product team in order to refine automated sanctions screening risk methodology, reduce false positive, mitigate sanctions risks and improve customer experience.

Malaysia

• Ensure compliance with all sanctions, guidelines and actions as set out by OFAC.
• Real-time screening and ensure correct handling of true hits (SDN list & Embargo Goods List)
• Investigate & resolve potential matches by conducting in-depth research into customer accounts.
• Properly document findings and communicate with account manager.
• Ensure security goals and policies are supported by well-defined processes, with measurable results, in strict compliance with applicable laws, regulations, and policies.
• Ensures changes in procedures are exercised, measured, and monitored to ensure predictable results and to coordinate regularly with team members.

Malaysia

• Handle disputes and claims raised by buyers in regards to the item/services purchased via PayPal.

Malaysia

• Account opening for premier customers.
• KYC checks on flagged customers accounts.
• Off-shore account openings for the HSBC International Banking team.
• Account closures for deceased individuals & liquidated businesses.

Master Of Business Administration - Mba, International Business

The masters final thesis in progress. Completed modules are:- 1. ENTREPRENEURSHIP IN ORGANISATION 2. MARKETING AND CUSTOMER RELATIONSHIP.

Diploma, Hospitality & Tourism Management

Activities and Societies: Leader of Student Council year 2008-2009

Spm, Secondary Education And Teaching