• Documented requirements and created use-cases based on the gathered requirements • Created functional and technical specifications documents for various Service now modules • Created various Service now applications, modules, and tables as per requirements. • Developed Service catalog by creating new catalog items, designing workflows and execution plans. • Involved in Development and configuring the Business Rules, Client Scripts, UI Policies, Data Policies, UI Actions, UI… Show more • Documented requirements and created use-cases based on the gathered requirements • Created functional and technical specifications documents for various Service now modules • Created various Service now applications, modules, and tables as per requirements. • Developed Service catalog by creating new catalog items, designing workflows and execution plans. • Involved in Development and configuring the Business Rules, Client Scripts, UI Policies, Data Policies, UI Actions, UI Policies in the Service now.• Worked on DISCOVERY and set up mid servers and check for the connectivity. Created server side scripts and client side scripts, script includes, scripted Web Services.• Set up the SLA for the various ITIL processes as per the requirement • Involved in various Service Now customizations as per client's requirement.• Imported Configuration Items(CI) from third party applications using import set tables • Experience in configuring email notifications in Service Now. • Involved in redesigning the workflows using Service Now workflow editor.Environment: ServiceNow, JavaScript, Angular JS, HTML 5, Jelly Script, Windows 10 Show less

• Involved in creation of Service Now Applications, Modules, tables, columns as per requirements.• Involved in development of Service catalog which includes creating new catalog items, Order guides,designing workflows for Change management.• Involved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needs.• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.• Involved… Show more • Involved in creation of Service Now Applications, Modules, tables, columns as per requirements.• Involved in development of Service catalog which includes creating new catalog items, Order guides,designing workflows for Change management.• Involved in reaching out to stake holders to gather requirements and fulfilling the requirements according to the user needs.• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.• Involved in creating ACL's as per the client needs.• Understanding technical and functional design requirements for Service Now, workflow engines. Created workflow and web prototypes.• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in Service Now.• Involved in creating the Business Rules, Client Scripts, UI Actions and UI Policies. Involved in Creating UI Macros and UI Pages.• Worked on Loading, manipulating, and maintaining data between Service-now and other systems. Worked with IT managers to generate views and reports.• Involved in LDAP integration with Service Now for obtaining users and groups• Worked on integrating Service Now with external SOAP and REST based web Services.• Involved in the Service Now instance upgrade activities and patch fixes to Service Now instance. Show less