Arundhati Rao Email & Phone Number

Hyderabad

Heading Analytics & Projects. Worked with different industries and kinds of organisations.

Hyderabad, Telangana, India

Consultancy services for non-technical aspects of projects, documentation, process, B to B agreements, digital transformation for partners deploying the digital platforms for their organizations, operations et al.

Secunderābād, Telangana, India

Formalizing documentation, process; establishing the Franchisee model; audits and compliance.

Hyderabad, Telangana, India

Tremendous insight into detailed drafting, documentation, compliance, prepping for financial closures, shifing work across geographies, from ideation to 'Business as usual'; market dynamics and work nuances.

Job Role & Responsibilities:Actively managing the integration of an entire Learning & Development comprising of all the phases of learning and training from joining to production.Constituting the organization structure of the learning and development.Demonstrating abilities in managing the training component of remote migration of the process to Manila.Playing an integral role in putting new processes in place so they adhere to the company's six sigma… Show more Job Role & Responsibilities:Actively managing the integration of an entire Learning & Development comprising of all the phases of learning and training from joining to production.Constituting the organization structure of the learning and development.Demonstrating abilities in managing the training component of remote migration of the process to Manila.Playing an integral role in putting new processes in place so they adhere to the company's six sigma requirements.Initiating checks and balances such that the training department as a whole is audit compliant.Initiated re-allocation of resources such that the there could be new trainings initiated for the operations staff.Noteworthy Contributions:Trained Green Belt and have successfully initiated a couple of projects for an effective learning and development of the new hires.Successfully set up various training processes / functions in the training department.Initiated the new measures to ensure skill - up gradation of the training staff particularly tenured employees.Recorded & catalogued new hires' learning curve for better support & productivity while in operations. Have been instrumental in bringing in the online testing & scoring for new hires & tenured employees.Training team was introduced to working with data and numbers for better understanding of their performance. Worked with the training team to elucidate difficult concepts & to also help trainers enhance their own training skills. Presented the 'Weekly Business Report' & 'Quarterly Business Report' all through my tenure with the company.Streamlined and audited 'Process Level Training' flows for consistency and adherence to client's & company's compliance standards.Conducted workshops for Trainers to better understand their KRA's performance measurement of same and the appraisal system. Over time, all trainers were more aware of their KRA's, gaps in their performance and professional in their appraisals Show less

B2B & B2C operations, ensuring SLAs are met consistently, adherence to quality & audit requisites, ensuring all staff operate within legal framework, Offshore & Remote transitions, Employee management, delinquency management, resource deployment

(Transaction Resolution)Growth Path

Training, Migrations, Operations,

TrainingJob Role & Responsibilities as Assistant Manager Operations ( Transaction Resolution / Collections):Ensuring meeting SLAs across multiple processes with different cut off times through the day.Managing the remote migration of additional work from the District Service Centre to the Global Service Centre.Imparting cross training to the staff across processes so that there would be effective resource utilization on high volume days.Noteworthy… Show more TrainingJob Role & Responsibilities as Assistant Manager Operations ( Transaction Resolution / Collections):Ensuring meeting SLAs across multiple processes with different cut off times through the day.Managing the remote migration of additional work from the District Service Centre to the Global Service Centre.Imparting cross training to the staff across processes so that there would be effective resource utilization on high volume days.Noteworthy Contributions:Successfully established a business back up with the Global Service Centre in China to cater for contingencies, thereby ensuring that the GSC both in China & Hyderabad could work in coordination to meet committed SLAs.Improved the performance of a large team, comprising of tenured executives.Re - engineered the working of certain long migrated processes to make them more robust and accurate.Re- worked B2B banking process so as to migrate it to a night shift and ensured data & reports were generated without any disruption. Successfully handled the pre - existing process of Transaction Resolution more productive by revising the SLA's with the teams' voluntary participation.Helped all the processes in Global Service Centre prepare for audits. Worked on refresher modules for tenured agents so that their learning & experience could be shared by all as 'Best practices'. Awarded as the best performing team in third quarter of 2005. Show less

Modules on Decision Analysis, Linear programming, Environmental law and regulation, Conservation, Mathematical logic and reasoning etc.

Master Of Arts - Ma, Anthropology

Activities and Societies: Analytics,

Ms, Ecology

B.Sc, Environmental Science