Manisha Rao Email & Phone Number

Austin, Texas, United States

I support various business units such as Marketing Operations, Sales, and Pricing by developing Salesforce based solutions.Key highlights:- Using Salesforce Flows and automations to incorporate key product and quote data, streamline approvals, and ensure accessibility of relevant information leading to quicker lead conversions- Develop applications using aura components, LWCs or flows with different integrations- Collaborate with teams to investigate problems and come up… Show more I support various business units such as Marketing Operations, Sales, and Pricing by developing Salesforce based solutions.Key highlights:- Using Salesforce Flows and automations to incorporate key product and quote data, streamline approvals, and ensure accessibility of relevant information leading to quicker lead conversions- Develop applications using aura components, LWCs or flows with different integrations- Collaborate with teams to investigate problems and come up with creative solutions- Create reports and dashboards to measure different metrics related to leads, opportunities, or quotesBusiness Analyst, IT Hardware Asset Management- Document current practices of IT asset management, recognize areas of improvements- Work with Asset Management consultants and understand best practices in hardware asset management- Coordinated with global teams to set directives for improving current IT asset management practices Show less

College Station, Texas, United States

- Manage student data in Nimble CRM and handle the program communication and marketing on social media. - Responsible for grading assignments, holding office hours, guiding graduate students in Project Management, and Cybersecurity with their class homework and assignments. - These courses involve learning about different Project Management concepts and learning business, managerial and technological aspects of information and cybersecurity.- Assist the Student Services Office by… Show more - Manage student data in Nimble CRM and handle the program communication and marketing on social media. - Responsible for grading assignments, holding office hours, guiding graduate students in Project Management, and Cybersecurity with their class homework and assignments. - These courses involve learning about different Project Management concepts and learning business, managerial and technological aspects of information and cybersecurity.- Assist the Student Services Office by helping with event management and coordination Show less

Austin, Texas, United States

- Developed Salesforce Lightning Flows to improve the lead conversion process- Enhanced reporting by developing joined reports leading to reduced lead conversion time- Analyzed and developed solutions for mass lead updates, quote pricing, and quote violations- Improved data quality by deduplication tools and cleaning up of accounts, contacts, and leads

College Station, Texas, United States

- Managed student data in Nimble CRM and handle the program communication and marketing on social media. - Integrated Nimble with social media accounts and a MailChimp database.- Responsible for grading assignments, holding office hours, guiding undergraduate Business Information Systems Concept, Project Management, and Cybersecurity students with their class homework and assignments. - These courses involved modeling and processing of data using MS Excel and MS Access, learning… Show more - Managed student data in Nimble CRM and handle the program communication and marketing on social media. - Integrated Nimble with social media accounts and a MailChimp database.- Responsible for grading assignments, holding office hours, guiding undergraduate Business Information Systems Concept, Project Management, and Cybersecurity students with their class homework and assignments. - These courses involved modeling and processing of data using MS Excel and MS Access, learning about different Project Management concepts, and learning business, managerial and technological aspects of information and cybersecurity.- Assisted the Student Services Office by checking in students for appointments and answering admissions or program-related questions. Show less

Bengaluru Area, India

I developed customer-facing applications, maintained quality of applications, and optimized the codebase.Key highlights:- Developed customer service applications using aura components and LWCs with integration of microservices- Practiced SFDX practices for code development, quality and deployment- Maintained test suites and improved test coverage of several applications- Utilized third-party JS libraries such as 'ChartJs' and 'ApexCharts'- Created reports and… Show more I developed customer-facing applications, maintained quality of applications, and optimized the codebase.Key highlights:- Developed customer service applications using aura components and LWCs with integration of microservices- Practiced SFDX practices for code development, quality and deployment- Maintained test suites and improved test coverage of several applications- Utilized third-party JS libraries such as 'ChartJs' and 'ApexCharts'- Created reports and dashboards to measure different metrics Show less

Bengaluru, Karnataka, India

- Developed Salesforce Lightning applications for automating customer services- Built processes to resolve customer issues such as stolen or lost debit and credit cards- Included extensive Apex programming and integration with multiple Microservices

Bengaluru Area, India

- Identified designs and architecture that would solve the issues with viewing and editing objects and profile permissions- Developed a Salesforce Lightning application simplifying viewing and editing the profile, object,field and record permissions; reduced clicks and navigation required otherwise

Work From Home

I worked as a Business Analyst Intern for the website HiyaWorks.com at Crimson Angle, a platformwhere artists can share their work and publish opportunities.Key responsibilities:- Strategized techniques to improve customer engagement and awareness of the website- Performed testing and quality analysis of the website

Bahrain

As an intern at Bahrain Steel, I shadowed work done by the IT department of the company- Learned about Material Procurement and utilization of SAP modules such as Materials Management and Quality Management- Observed categorization and management of data in different modules

Master Of Science - Ms, Management Information Systems, General

Activities and Societies: Recipient of the 2022 U-Challenge competition (Utility challenge, Graduate Level). Awarded for proposing.

Bachelor’S Degree, Computer Science, 3.95 Gpa

Activities and Societies: Participated in events organised by Rotaract club and NSS and in the BMS Model United Nations 2014.