As a UX Specialist: • Manage and lead design initiatives within the tribe. • Provide feedback, career development, and technical guidance. • Conduct research to improve processes and user experience in different Products and Areas. • Collaborate with squad leaders to ensure high-quality deliverables and business impact.

I worked at Thoughtworks from December 2014 to August 2020, serving as a senior consultant. • Facilitated workshops to define product strategies, enhancing project outcomes. • Developed user interfaces and flows for financial and social communication sectors. • Promoted inclusivity and diversity by conducting interviews for various roles. • Created an inclusive work environment fostering innovation and collaboration as a Diversity and Inclusion Specialist.

At Samsung/Cin-UFPE I had the opportunity to work as a digital designer. I actively participated in both B2B and B2C projects, adhering to the international design standards set by Samsung. • Designed user interfaces for Android devices, adhering to Samsung’s standards. • Created intuitive wireframes and user flows, ensuring seamless user experience.

Transitioning from Technology to Graphic Design: My career journey took an exciting turn as I transitioned from the field of technology to the captivating world of graphic design. • Designed visual identities and campaigns, enhancing client engagement.

I started my professional journey as an Internet Technical Support professional, assisting and guiding users of an internet service provider with their network-related issues. In this role, I strived to resolve user problems remotely, utilizing troubleshooting techniques. Whenever a remote solution wasn't feasible, we would dispatch a technician to address the issue on-site. Additionally, I monitored the provider's network and ensured its smooth functioning.Due to my dedication and successful performance, I was promoted to the position of Supervision Assistant. In this role, I assumed responsibility for overseeing and managing external technicians. I efficiently organized their schedules and routes, ensuring optimal efficiency and timely resolution of customer issues.Through my contributions, I played a significant role in maintaining customer satisfaction and improving the overall service quality of the internet provider.I aim to showcase my growth, problem-solving abilities, and adaptability in a technical support environment.