Ritesh Rao Email & Phone Number

Store Operations & Audit / Compliance : * Adherence of Store Operations in line with pre-defined SOPs * Ensure that the look and feel of the store is as per guidelines/standards * Track efficient Cash handling; prevent shoplifting / ensure safety and security * Visual merchandising as per plan / guidelines * Inventory and stock management to prevent stock-outs or excess Inventory * KPI reporting as per guidelines and on-time Strategic Roll outs :* Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) * Manage closure of current store during refit & conversion Profitability : * To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell * To ensure required MIS & tracking at CRO levels * Manage Store expenses are as per plan * Provide suggestions /feedback to improve store productivity People Development / Team Management : * To ensure daily rostering & briefing to outsourced store staff * Ensure that attrition issues (planned & unplanned) are escalated for timely resolution * Ensure motivation & development of outsourced store staffCustomer Experience :* Ensure adherence to CE guidelines * Manage staff allocation based on demand at point in time * Personally step in to handle demanding customers * Provide suggestions for improvements in CE