Sanjeeva Rao Email & Phone Number

Canada

Calgary, Alberta, Canada

• Developed and implemented strategic plans for property management.• Successfully developed, managed, and increased the number of properties and clinics across the Region. • Successfully managed all aspects of new construction and renovation projects.• Developed business objectives and strategy and implemented short and long-term plans accordingly.• Determined the operational effectiveness priorities by planning and partnering with all stakeholders.• Negotiated with vendors and developed strategic planning, scheduling deliveries, and budgeting process • Liaised with architects, general contractors, reviewed and approved safety plans, project plans, schedules, architectural, mechanical, and electrical drawings, etc.• Managed project schedules and change management process. • Established relationship with all stakeholders across the enterprise to manage workload.• Maintained project records including, project plans, drawings, warranties, inventory and supplies records, etc.• Reviewed and interpreted vendor contracts to effectively enforce all requirements• Administered vendor contracts and participated in contract renewal negotiations• Performed as an operational point of contact between our internal personnel and vendors to ensure the appropriate level of service is being delivered.• Recommended clarifications and changes in program policies to higher management, as required.• Inspected properties regularly to identify deficiencies and scheduled repairs.• Facilitated property and amenities tours for prospective tenants.• Managed overall tenant relations including promoting tenant satisfaction and streamlining services delivery.• Monitored all infrastructure and building expenses, and reviewed and approved invoices • Identified, assessed, and prioritized performance around outcome effectiveness, service delivery, work culture satisfaction, cost utilization and quality improvement.• Developed and maintained good working relations with vendors.

Calgary, Ab. Canada

• Successfully managed staffing delivery for large enterprise clients of Manpower-Alberta IT and Engineering.• Developed and maintained excellent client relationships with Manpower clients and assisted them in developing contingent labor programs to better manage their workforce. • Worked with Senior Management to develop external vendor performance goals by forecasting and establishing weekly and monthly goals• Identify problematic trends in how teams are using vendor resources and implement mutually acceptable solutions within a timely manner• Monitored and maintained a good relationships with vendors and ensured cost-effective methods.• Ensured vendors maintain quality of services and incorporated all organization standards.• Worked with department managers on an ongoing basis to understand and assess changing business needs and to match right candidates for the roles.• Successfully screened and delivered staff for both contract & permanent positions while maintaining SLA’s wherever needed.• Maintained good relations with vendors/contractors and assisted them in bridging good relations with resources.• Maintain strong customer relationships, while fostering those relationships between assigned staff/Manpower representative as well as establishing contact and service level expectations.• Maintain daily Operational Account management activities and collaborate with the line managers to understand their business needs phase-wise and prioritize work allocation accordingly.• Identified and capitalized on growth and expansion opportunities within each account.• Overseeing Staffing Specialists customer development activities, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues. • Ensured that order fulfillment rates are achieved through effective prioritization of all orders and maintain SLA’s.

Calgary, Canada Area

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As an Operations Head Responsible for Malaysia Operations with 150 employees including planning, organizing, formulating policies, performance management, liaison with government officials and officeOperations • Successfully set up a new line of outsourcing business (BPO) that supports world class organizations.• Managed daily operational activities - Successfully lead the functional managers in implementing the 3i Infotech’s corporate business policies and strategies.• Defined engagements with the customers and ensured adherence to agreed SLA’s.• Partnered with all levels of management in vendor negotiations and developed strategic workforce planning, project planning, scheduling service deliveries, maintaining SLA’s and budgeting process • Identified and capitalized on growth and expansion opportunities within each account.• Successfully managed and assisted functional / technical staff in maintaining a relationship with Clients, Vendors, and employees.• Problem Solving - Cultivated relationships both internally & externally, consulted with respective resources, diagnosed and was able to resolve problems / issues if any.• Lead the IT team for providing continuous product maintenance support and provide them trainings wherever required.• Developed partnership with MDEC (Para Govt. Body) • Enforcement of Performance Improvement Plan (PIP) for under-performing employees.• Performance Management - Drove performance improvements using benchmarks as a means for setting performance targets and achieved results through incremental performance improvements. • Managed HR Reports – Collected data from various sources, prepared & presented to the management committee, a complete statistical analyzed HR report along with recommendations on the strategic progress / action plan with the expected results on improve employee turnover, improve performance management, development & retention of employee and customer satisfaction.

Master Of Personnel Management

Certified Aws Solution Architect Associate