Company Reorganization & Process Implementation:• Led the reorganization of the company across three countries, implementing business processes that enhanced operational efficiency.• Established KPIs to monitor performance and drive continuous improvement.ISO 9001 Certification:• Adapted organizational structures and processes to achieve ISO 9001 certification in Canada, Algeria, and Tunisia.Digital Transformation & ERP Implementation:• Spearheaded the digitization of tasks, including the implementation of the Odoo ERP system and Veeva CRM for sales and medical promotion.• Centralized and secured company data, ensuring compliance with international data protection standards.Pharmaceutical Partnership & Sales Strategy:• Developed and executed the pharmaceutical partnership strategy, enhancing collaborations and market reach.• Implemented the sales force and medical promotion activities, driving the growth of the company’s market presence.Archiving & Quality Control:• Set up an accessible company archive system and developed the quality control unit responsible for audits and client compliance checks.Web & Social Media Development:• Developed the company’s website and social media presence, enhancing online visibility and client engagement.• Led the development of the company’s digital marketing strategy, boosting brand recognition and customer interaction.Training & Setup:• Conducted training programs and set up necessary systems to ensure smooth implementation of new processes and technologies.

• Business Strategy Development: Led the development and implementation of comprehensive business strategies, resulting in a 30% increase in client acquisition over the past two years.• Business Creation & Network Expansion: Founded the company and successfully developed the commercial network, establishing both B2B and B2C sales teams for direct and indirect sales to clients.Tender Management for Private Companies:• Orchestrated the full lifecycle of tender processes for private sector clients, including the preparation of technical and financial proposals, bid evaluations, and contract negotiations. This led to an increase in successful contract awards.• Process Optimization: Developed business processes specifically tailored for customer satisfaction surveys and reorganization services, improving operational efficiency and client satisfaction by 15%.• Cross-Functional Team Management: Managed a cross-functional team of 15, ensuring the delivery of complex projects on time and within budget.• Data-Driven Decision Making: Utilized data analysis techniques, leveraging tools such as SQL and PowerBI, to informdecision-making processes and optimize performance.• Strategic Partnership Development: Developed and executed a strategic business plan for acquiring national and international partnerships, enhancing the company’s market presence.• Digital Transformation: Spearheaded the digital transformation of client companies, implementing CRM systems, ERPsolutions, server infrastructure, cloud services, and document digitization strategies.• Survey & Data Analysis: Developed comprehensive surveys, integrated them into data collection systems, managed the propagation of questionnaires to surveyors, and performed data analysis and reporting to drive business insights for clients.

Successfully started the Business from Tunis to provide the service in Norway.• Digital Marketing strategies: Developed the digital marketing strategy in order to raise the brand’s visibility in Norway and to improve its ranking among the competitors to the 5 first ranks.• Process developer: developed the general workflow process as well as specific technical workflows and setup a continuous improvement loop strategy which helped improving time response by 40% and increasing the number of successful supports within 15 minutes. All processes as well as the brand are patented• Technology intelligence: Monitor technological developments related to IT hardware/software and accordingly developing the related processes and/or certify agents to the new technology. Most of the cases encountered by our team is based on recent technology.• Company manager: Daily tasks and routines related to the business, bookkeeping, hiring, legal, tax authority as well relationship with the lawyer, chartered accountant.Digital Marketing & Process Development:• Designed and implemented a digital marketing strategy that increased customer engagement by 25%.• Developed and optimized business processes, leading to a 21% increase in team productivity and customer satisfaction by accelerating request handling.Business Process Improvement:• Led continuous improvement initiatives and optimized processes to streamline customer request handling, resulting in a significant boost in team productivity and a 21% improvement in customer satisfaction.Technical Team Setup & Data Analysis:• Successfully set up and managed a technical support team, ensuring high-quality service delivery.• Conducted data analysis to track performance metrics and identify areas for process improvements.

• Optimized Business Processes: Led the development and optimization of business processes, resulting in a 25% reduction in operational costs and improved overall efficiency.• Vendor Management & Compliance: Managed vendor relationships, conducted compliance reviews, and ensuredadherence to licensing agreements, contributing to the alignment of solutions with organizational needs and priorities.• Tender Management for Government & Institutional Services:- Managed the entire tendering process for services offered to government and related institutions, including technical and financial proposals, bid submissions, opening of bids, and regular reporting.- Conducted risk analysis and managed legal responsibilities related to tender offers, ensuring full compliance with public sector procurement standards (RFQ, RFP).- Successfully prepared and executed tenders for IT-related procurements, managing a portfolio that included over 300 computers, 12 servers, and associated peripherals, as well as security equipment, ERP, and CRM software.• Project Management: Directed Agile project teams, utilizing tools like JIRA and Confluence, ensuring the timely delivery of software solutions and compliance with enterprise-level agreements.• Measured Outcomes:- Achieved a 20% increase in successful bid outcomes by enhancing the accuracy and competitiveness of technical and financial proposals.- Reduced procurement cycle time by 15% through the implementation of streamlined processes for tender preparation and submission.• Building and leveraging strategic partnerships: Developed and maintained ~20 long-term contacts, 50% of the time out of the office to meet customers/prospects.• Managing a sales team and planning cross-functional projects: Led all aspects of the sales team. Hiring, managing 5 employees in order to develop a sales workforce team.• Marketing strategy: Led all the marketing functions for the business including : branding, communications, IT, events planning.

Menalink Is the first ICT partnership between Tunisia and Norway, the company provides offshore software development services to Norwegian companies that are looking for a specific and dedicated development team.As a manager i was in charge to maintain the business afloat, up and running by managing the administrative tasks, dealing with the chartered accountant, the lawyers as well as the Tunisian administrations (finance dept. Courts, juridical experts…)• Patents and business protection: One of the most important task i had to deal with was to protect the business from stealing as well as from leakage, since the business is based on software development and real-time critical systems (Air Traffic Control Systems) the challenge was to secure the data developed within the company by locking the employee’s contracts (mainly with non-competition, non-solicitation, non-disclosure and non-poaching clauses) as well as suing the former employees that failed to meet the contracts’ clauses.Protected under IFR international standard intellectual property all the software that are related to our clients and/or the company.• Crisis Management: The business faced a massive misappropriation from the former partner and former employees and consisted in :- Customers’ misappropriation- Patented Softwares thievery- Employees misappropriation- Legal and accountant documents thieveryHad to do the inventory of the misappropriation and to start a case against the responsible people, in the hard legal tunisian context.Successfully obtained conviction against the group and started a civil case in order to determine the losses caused by the criminal acts.In the meantime, maintaining the business up and running despite the above events.

As a Video on Demand engineer I was in charge of the development, the upgrade the maintenance of the VoD service provided by Videotron.Videotron is the pioneer of the VoD in Canada and provides thousands of movies in both English and French.Project Management : The projects consisted in developing features/add-Ons, securing the back-end, upgrading the systems to new versions, testing new improvement.During the development of Illico 2.0, I was maintaining Illico 1.0 by upgrading and adding servers (physical and virtual) to handle the increasing number of access and by improving the access speed to the system.Handling issues and errors was also one of my tasks. The system was based mostly on Windows servers and Linux, automation was made through script and the Database based on Oracle 9i then 11g.Work dispatch (cross-functional work): Development: Under my supervision and once the implementation planned and the settings made, my job consisted in dispatching the job to the technician team by providing the entire planing and the job that has to be made on the server through a detailed procedure. This was the case for each development made. Content: I was also working closely with the marketing team in order to prepare the daily/weekly/monthly/holiday content as well as planning new releases within the VoD menu.Monitoring: Organizing and supervising technical calls with the company’s service providers in order to fix issues and support back-end applications related to the Video on Demand system when the issue comes from a compatibility/bug of a proprietary system (Microsoft, Dell…).