Raouf Farah Email & Phone Number

Calgary, AB, CA

• Company Reorganization & Process Implementation:
• Led the reorganization of the company across three countries, implementing business processes that enhanced operational efficiency.
• Established KPIs to monitor performance and drive continuous improvement.ISO 9001 Certification:
• Adapted organizational structures and processes to achieve ISO 9001 certification in Canada, Algeria, and Tunisia.Digital Transformation & ERP Implementation:
• Spearheaded the digitization of tasks, including the implementation of the Odoo ERP system and Veeva CRM for sales and medical promotion.
• Centralized and secured company data, ensuring compliance with international data protection standards.Pharmaceutical Partnership & Sales Strategy:

• Business Strategy Development: Led the development and implementation of comprehensive business strategies, resulting in a 30% increase in client acquisition over the past two years.
• Business Creation & Network Expansion: Founded the company and successfully developed the commercial network, establishing both B2B and B2C sales teams for direct and indirect sales to clients.Tender Management for.
• Orchestrated the full lifecycle of tender processes for private sector clients, including the preparation of technical and financial proposals, bid evaluations, and contract negotiations. This led to an increase in.
• Process Optimization: Developed business processes specifically tailored for customer satisfaction surveys and reorganization services, improving operational efficiency and client satisfaction by 15%.
• Cross-Functional Team Management: Managed a cross-functional team of 15, ensuring the delivery of complex projects on time and within budget.
• Data-Driven Decision Making: Utilized data analysis techniques, leveraging tools such as SQL and PowerBI, to informdecision-making processes and optimize performance.

Oslo And Tunis

• Successfully started the Business from Tunis to provide the service in Norway.
• Digital Marketing strategies: Developed the digital marketing strategy in order to raise the brand’s visibility in Norway and to improve its ranking among the competitors to the 5 first ranks.
• Process developer: developed the general workflow process as well as specific technical workflows and setup a continuous improvement loop strategy which helped improving time response by 40% and increasing the number.
• Technology intelligence: Monitor technological developments related to IT hardware/software and accordingly developing the related processes and/or certify agents to the new technology. Most of the cases encountered by.
• Company manager: Daily tasks and routines related to the business, bookkeeping, hiring, legal, tax authority as well relationship with the lawyer, chartered accountant.Digital Marketing & Process Development:
• Designed and implemented a digital marketing strategy that increased customer engagement by 25%.

Tunis, Tunisia

• Optimized Business Processes: Led the development and optimization of business processes, resulting in a 25% reduction in operational costs and improved overall efficiency.
• Vendor Management & Compliance: Managed vendor relationships, conducted compliance reviews, and ensuredadherence to licensing agreements, contributing to the alignment of solutions with organizational needs and.
• Tender Management for Government & Institutional Services:- Managed the entire tendering process for services offered to government and related institutions, including technical and financial proposals, bid.
• Project Management: Directed Agile project teams, utilizing tools like JIRA and Confluence, ensuring the timely delivery of software solutions and compliance with enterprise-level agreements.
• Measured Outcomes:- Achieved a 20% increase in successful bid outcomes by enhancing the accuracy and competitiveness of technical and financial proposals.- Reduced procurement cycle time by 15% through the.
• Building and leveraging strategic partnerships: Developed and maintained ~20 long-term contacts, 50% of the time out of the office to meet customers/prospects.

Tunis, Tunisia

• Menalink Is the first ICT partnership between Tunisia and Norway, the company provides offshore software development services to Norwegian companies that are looking for a specific and dedicated development team.As a.
• Patents and business protection: One of the most important task i had to deal with was to protect the business from stealing as well as from leakage, since the business is based on software development and real-time.
• Crisis Management: The business faced a massive misappropriation from the former partner and former employees and consisted in:- Customers’ misappropriation- Patented Softwares thievery- Employees misappropriation.

Montréal, Québec, Canada

As a Video on Demand engineer I was in charge of the development, the upgrade the maintenance of the VoD service provided by Videotron.Videotron is the pioneer of the VoD in Canada and provides thousands of movies in both English and French.Project Management: The projects consisted in developing features/add-Ons, securing the back-end, upgrading the.

Master Of Business Administration - Mba Sales Management, Business Administration

Software Engineering/Entrepreneurship, Engineering

Activities and Societies: Laboratory consultant