Richard Palmer

Richard Palmer Email and Phone Number

Luxury brand CX evangelist, driven by data, experimentation and a consumer-centric approach. VP of Consumer Experience at Percorso Studio @ Percorso Studio
Richard Palmer's Location
Leicester, England, United Kingdom, United Kingdom
Richard Palmer's Contact Details
About Richard Palmer

I have over 15 years of experience in leading teams and delivering optimised products that customers love. I am also certified in ContentSquare and Google Analytics, two of the most powerful tools for data analysis and insights.My approach is to use data, research, design, and business teams to build customer-focused outcome-based features that drive growth, efficiency, and customer satisfaction. I have successfully created and implemented personalisation and conversion rate optimisation strategies for several high-volume, transactional platforms like Next and Dunelm. I have also built and mentored diverse and highly skilled teams of product designers, UI designers, and researchers and established strong partnerships with external suppliers. My mission is to enhance the customer experience across all touchpoints and channels, and to deliver beautifully crafted digital solutions that align with the brand vision and values.

Richard Palmer's Current Company Details
Percorso Studio

Percorso Studio

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Luxury brand CX evangelist, driven by data, experimentation and a consumer-centric approach. VP of Consumer Experience at Percorso Studio
Richard Palmer Work Experience Details
  • Percorso Studio
    Founding Partner And Vp Of Consumer Experience
    Percorso Studio Jan 2024 - Present
    London, Gb
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  • Like Digital & Partners
    Director Of Customer Experience
    Like Digital & Partners Aug 2022 - Jan 2024
    London, England, Gb
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  • Dunelm
    Head Of Ux / Ui / User Research
    Dunelm Aug 2017 - Jun 2022
    Leicester, Leicestershire, Gb
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  • Dunelm
    Head Of Ux
    Dunelm Aug 2016 - Aug 2017
    Leicester, Leicestershire, Gb
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  • Ultimate Adventures Limited
    Co-Owner & Director
    Ultimate Adventures Limited Aug 2013 - Sep 2017
    The Suffering Obstacle Race was an award-winning events business that ran for five years, held 15 events and had over 35,000 runners go past the finish line.As co-owner of this start-up, my focus was finance, budgets, ticket management, event logistics and customer relations.Even though the business ultimately failed due to adverse market conditions, the brand is still held in high regard within the racing community due to the quality of the event, the challenge we presented our customers and the community feel created before during and after each event.
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  • Next Retail Ltd
    Head Of Ux & Online Strategy
    Next Retail Ltd Aug 2009 - Feb 2016
    Leicester, Leicestershire, Gb
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  • Next Retail Ltd
    Online Content & Trading Manager
    Next Retail Ltd May 2006 - Aug 2009
    Leicester, Leicestershire, Gb
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  • Next Retail Ltd
    Ecommerce Team Leader (Web)
    Next Retail Ltd Feb 2005 - May 2006
    Leicester, Leicestershire, Gb
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  • Next Retail Ltd
    Senior Analyst Programmer
    Next Retail Ltd Jan 2000 - Feb 2005
    Leicester, Leicestershire, Gb
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  • Next Retail Ltd
    Pc Development Analyst Programmer
    Next Retail Ltd Jul 1997 - Jan 2000
    Leicester, Leicestershire, Gb
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  • Hawker Siddeley Switchgear Ltd
    Technical Sales Engineer
    Hawker Siddeley Switchgear Ltd Jan 1995 - Jun 1997
    Blackwood, Gb
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  • Hawker Siddeley Switchgear Ltd
    Electrical Power Technical Apprentice
    Hawker Siddeley Switchgear Ltd Sep 1991 - Jan 1995
    Blackwood, Gb
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Richard Palmer Skills

E Commerce Management Digital Marketing Seo Business Development Retail User Experience Marketing Team Leadership User Experience Design Online Marketing Social Media Analytics Agile Methodologies New Business Development Project Management Strategy User Experience Testing Web Design Mobile Devices Mobile Applications Search Engine Optimization Mvt User Stories Mobile Marketing Strategy Stakeholder Management Stakeholder Engagement Facilitation Communication Interpersonal Skills Event Management Events Coordination Event Planning

Richard Palmer Education Details

  • Loughborough College
    Loughborough College
    Electrical Engineering
  • Loughborough College
    Loughborough College
    Electrical Engineering

Frequently Asked Questions about Richard Palmer

What company does Richard Palmer work for?

Richard Palmer works for Percorso Studio

What is Richard Palmer's role at the current company?

Richard Palmer's current role is Luxury brand CX evangelist, driven by data, experimentation and a consumer-centric approach. VP of Consumer Experience at Percorso Studio.

What is Richard Palmer's email address?

Richard Palmer's email address is ra****@****t.co.uk

What is Richard Palmer's direct phone number?

Richard Palmer's direct phone number is +4411628*****

What schools did Richard Palmer attend?

Richard Palmer attended Loughborough College, Loughborough College.

What skills is Richard Palmer known for?

Richard Palmer has skills like E Commerce, Management, Digital Marketing, Seo, Business Development, Retail, User Experience, Marketing, Team Leadership, User Experience Design, Online Marketing, Social Media.

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