Robert Parks Email & Phone Number

Shelton, Connecticut, US

• Directs a team of 7-10 IT professionals. Together we…
• Support the IT needs of a 300-person radiology practice.
• Implemented Endpoint Detection and Response (EDR).
• Implemented Multi-Factor Authentication (MFA).
• Implemented a remote monitoring and management (RMM) system.
• Implemented two AI-assisted image processing algorithms.

Shelton, Connecticut, US

• Managed a team of 2 Systems Administrators.
• Deployed and administered systems for various line-of-business applications.

Shelton, Connecticut, US

• Individual Contributor deploying and supporting a broad range of Microsoft and Linux server technologies in support of various line-of-business applications.
• Administered Intelerad IntelePACS, Nuance PowerScribe 360 Reporting and MedInformatix RIS.
• Named Employee of the Month within the first full year of employment.

Daleville, IN, US

• Installed, upgraded and supported Boyce's Komputrol software product line in customer environments including city/town government and public K-12 education.
• Supported internal technology environment including Microsoft Windows Server, Active Directory, Group Policy, Exchange Server and SQL Server.
• Supported Dell PowerEdge server hardware, Ricoh and HP network printers, Windows desktops, laptops, smartphones and other devices.
• Coordinated Cisco routing, switching and firewall environment with vendor partner.
• Implemented and managed Internet-based backup and disaster recovery with a storage partner.
• Reviewed and recommended new technologies as appropriate.

• Team member supporting technology environment for a medical multi-specialty group comprised of 40 physicians and 200 employees across five locations in East-Central Indiana.
• Supported Windows Server, Active Directory, Group Policy, Exchange, Symantec Backup Exec and portions of several line-of-business applications across seven medical specialties.
• Supported full range of end-user issues as needed via phone, Citrix shadowing and in person.
• Performed a significant portion of day-to-day technology specification, selection and purchasing.

Chicago, IL, US

• Team member supporting Enterprise Technologies environment including 300 physical and virtual servers, operating systems, business applications and Microsoft Active Directory.
• Regularly deployed new servers to support multiple environments of line-of-business applications.
• Lead Documentum deployment from a systems perspective and supported it afterward.
• Significant contributor to Disaster Recovery / Business Continuity planning and testing.
• Selected from an IT department of 120 to be part of a six-member, cross-discipline team of IT pros dedicated to departmental improvement and increased communication.

Muncie, IN, US

• Lead an Information Technology team providing day-to-day IT support and consulting services to external small and medium business customers.
• Supported all versions of Microsoft Windows Server, Microsoft Exchange and Microsoft SQL Server, as well as numerous line-of-business applications.
• Was brought in midstream as technical lead for an Active Directory and Exchange migration at a subsidiary of a publicly-traded company and completed the project successfully on a compressed timeline.
• Performed team management, technical consulting and customer relations activities.

US

• Team member supporting day-to-day IT operations, including server support, network monitoring, application deployment, tape backup and end-user support.
• Focused on Microsoft products, including Windows Server, SQL Server, Exchange Server and SMS.
• Lead company's migration from Microsoft Windows NT domain to Active Directory.
• Deployed Microsoft Software Update Service to push out Windows Critical Updates to end-user PCs on a recurring basis.
• Deployed VMware to host virtual Windows servers for development and quality assurance testing.
• Maintained SMS environment, including software packaging, deployment and reporting.

• Deployed Citrix MetaFrame XP and NFuse Classic for Camden Property Trust.
• Created web portal through which users access traditional applications via a web browser from the corporate network and the Internet.
• Projected a 100% return on initial hardware and software investment well within first year of use, based on dramatically reduced times to complete certain recurring tasks at remote offices.
• Wrote and distributed guides for end users, help desk call center, and the network support group.

Muncie, IN, US

• Provided consulting, support and installation of customers’ Information Technology needs. Supported Windows Server, Terminal Services, Microsoft Exchange Server, Microsoft SQL Server and Novell NetWare.
• Enhanced existing support processes by initiating new documentation standards and templates, enabling consistent deployment and support of server operating systems and applications.

Mississauga, ON, CA

• Member of E-commerce Systems Group that built, documented, supported and monitored web, database and application servers for 24x7 e-commerce environment.
• Supported Microsoft Windows 2000 Server, Internet Information Server, Windows NT Server, SQL Server 7.0, and Allaire ColdFusion.
• Assembled and implemented a SQL Server–based NT event log consolidation and reporting tool that saved approximately two man-hours per day over previous manual process of checking server event logs individually.
• Acted as a primary systems engineer for MS SQL cluster issues and upgrades.

Chicago, IL, US

• Began as team member and later promoted to manage team providing installation and support of approximately sixty-five corporate office file servers, network operating systems and network applications.
• Supported Novell NetWare, Microsoft Windows Server, Citrix MetaFrame and IBM OS/400 V4R3.
• Maintained Compaq ProLiant and Dell PowerEdge servers.

Muncie, IN, US

• Installed, supported and maintained Novell NetWare and Microsoft Windows NT-based PC networks for clients in Indiana and Ohio. Began prior to start of college, worked through all college breaks, and continued after.