Robert Parks Email & Phone Number

Shelton, Connecticut, Us

• Directs a team of 7-10 IT professionals. Together we…• Support the IT needs of a 300-person radiology practice.• Implemented Endpoint Detection and Response (EDR).• Implemented Multi-Factor Authentication (MFA).• Implemented a remote monitoring and management (RMM) system.• Implemented two AI-assisted image processing algorithms.• Implemented hyperconverged infrastructure.• Upgraded all our PCs to Windows 11 Enterprise.• Perform annual Security Risk Assessment.• Proficient with PACS systems, DICOM imaging, and image-sharing networks.• Responsible for a low 7-figure annual budget.• Completed 10+ courses on AI and Cloud Computing recently.

Shelton, Connecticut, Us

• Managed a team of 2 Systems Administrators.• Deployed and administered systems for various line-of-business applications.

Shelton, Connecticut, Us

• Individual Contributor deploying and supporting a broad range of Microsoft and Linux server technologies in support of various line-of-business applications.• Administered Intelerad IntelePACS, Nuance PowerScribe 360 Reporting and MedInformatix RIS.• Named Employee of the Month within the first full year of employment.

Daleville, In, Us

• Installed, upgraded and supported Boyce's Komputrol software product line in customer environments including city/town government and public K-12 education.• Supported internal technology environment including Microsoft Windows Server, Active Directory, Group Policy, Exchange Server and SQL Server.• Supported Dell PowerEdge server hardware, Ricoh and HP network printers, Windows desktops, laptops, smartphones and other devices.• Coordinated Cisco routing, switching and firewall environment with vendor partner.• Implemented and managed Internet-based backup and disaster recovery with a storage partner.• Reviewed and recommended new technologies as appropriate.

• Team member supporting technology environment for a medical multi-specialty group comprised of 40 physicians and 200 employees across five locations in East-Central Indiana.• Supported Windows Server, Active Directory, Group Policy, Exchange, Symantec Backup Exec and portions of several line-of-business applications across seven medical specialties.• Supported full range of end-user issues as needed via phone, Citrix shadowing and in person.• Performed a significant portion of day-to-day technology specification, selection and purchasing.

Chicago, Il, Us

• Team member supporting Enterprise Technologies environment including 300 physical and virtual servers, operating systems, business applications and Microsoft Active Directory. • Regularly deployed new servers to support multiple environments of line-of-business applications.• Lead Documentum deployment from a systems perspective and supported it afterward. • Significant contributor to Disaster Recovery / Business Continuity planning and testing.• Selected from an IT department of 120 to be part of a six-member, cross-discipline team of IT pros dedicated to departmental improvement and increased communication.

Muncie, In, Us

• Lead an Information Technology team providing day-to-day IT support and consulting services to external small and medium business customers. • Supported all versions of Microsoft Windows Server, Microsoft Exchange and Microsoft SQL Server, as well as numerous line-of-business applications.• Was brought in midstream as technical lead for an Active Directory and Exchange migration at a subsidiary of a publicly-traded company and completed the project successfully on a compressed timeline.• Performed team management, technical consulting and customer relations activities.

Us

• Team member supporting day-to-day IT operations, including server support, network monitoring, application deployment, tape backup and end-user support. • Focused on Microsoft products, including Windows Server, SQL Server, Exchange Server and SMS.• Lead company's migration from Microsoft Windows NT domain to Active Directory.• Deployed Microsoft Software Update Service to push out Windows Critical Updates to end-user PCs on a recurring basis. • Deployed VMware to host virtual Windows servers for development and quality assurance testing. • Maintained SMS environment, including software packaging, deployment and reporting.

• Deployed Citrix MetaFrame XP and NFuse Classic for Camden Property Trust. • Created web portal through which users access traditional applications via a web browser from the corporate network and the Internet. • Projected a 100% return on initial hardware and software investment well within first year of use, based on dramatically reduced times to complete certain recurring tasks at remote offices. • Wrote and distributed guides for end users, help desk call center, and the network support group.

Muncie, In, Us

• Provided consulting, support and installation of customers’ Information Technology needs. Supported Windows Server, Terminal Services, Microsoft Exchange Server, Microsoft SQL Server and Novell NetWare. • Enhanced existing support processes by initiating new documentation standards and templates, enabling consistent deployment and support of server operating systems and applications.

Mississauga, On, Ca

• Member of E-commerce Systems Group that built, documented, supported and monitored web, database and application servers for 24x7 e-commerce environment. • Supported Microsoft Windows 2000 Server, Internet Information Server, Windows NT Server, SQL Server 7.0, and Allaire ColdFusion.• Assembled and implemented a SQL Server–based NT event log consolidation and reporting tool that saved approximately two man-hours per day over previous manual process of checking server event logs individually. • Acted as a primary systems engineer for MS SQL cluster issues and upgrades.

Chicago, Il, Us

• Began as team member and later promoted to manage team providing installation and support of approximately sixty-five corporate office file servers, network operating systems and network applications. • Supported Novell NetWare, Microsoft Windows Server, Citrix MetaFrame and IBM OS/400 V4R3. • Maintained Compaq ProLiant and Dell PowerEdge servers.

Muncie, In, Us

• Installed, supported and maintained Novell NetWare and Microsoft Windows NT-based PC networks for clients in Indiana and Ohio. Began prior to start of college, worked through all college breaks, and continued after leaving college.