Ravin P. Email & Phone Number

Charlotte, NC, US

Mooresville, North Carolina, United States

• Working as a lead Product Manager for post purchase customer experience team, responsible for email and textcommunication to customers for order purchase, parcel delivery and in store pickup.
• Developed and executed a detailed product roadmap using Agile and Waterfall methodology.
• Prioritize and lead product vision with leadership and senior level executive, ability to work effectively with senior management, strong executive presence and emotional intelligence.
• Collaborate with engineering, design and leadership to create a timeline and work towards those goals authoring supportive documentations.
• Conduct kick-off discovery meetings, business requirement reviews, requirement gatherings, vendor management activities and develop current and future state diagrams.
• Collaborate with the User Experience (UX) & Copy team to optimize customer experience and ensure the timely delivery of Designs & Copy documents.

Mooresville, North Carolina, United States

• Working as a lead Product Manager for the Associate Mobility/Product Group developed mobility applications that provided associates with added flexibility to complete some daily tasks resulting in the following.
• Modernized backend legacy systems with microservices architecture collaborating with cross functional teams to ensure parity with online and in-person sales platforms.
• Led weekly and monthly development sprints as Product Manager in agile environment using JIRA; presented weekly briefings on product progress and proposed features to stakeholder and executive leadership teams.
• Managed product backlog, Big Room Planning execution, EPIC/Feature/User story creation to ensure that the Zebra mobile devices functioned properly with payment encryption.
• Supported a team of Android developers, QA engineers, Technical Architects, Security Engineers, and Business Stakeholders consisting of up to 500 individual contributors.
• Collaborated with internal teams including: mobile engineering, UX/UI, payments and store operation team to deliver a stable and reliable product to store associates.

Charlotte, North Carolina, United States

• Served as the Lead Analyst/Project Manager for multiple projects while overseeing business analysis and testing teams.
• Provided subject matter expertise to end users in determining project/system requirements, documented functional specifications, acceptance criteria and process flows.
• Evaluated risk management and responded with workable solutions collaborating with the Institutional Retirement Technology team to migrate data through converting stored procedures API to Micro web service.
• Performed root-cause analysis and tracked bugs to resolve challenges in collaboration with developers and key project stakeholders.
• Partnered with the technical team to conduct system and UAT processes, designed and implemented SQL queries for QA testing and report/data validation.
• Performed gap analysis and executed processes to migrate As-Is systems into To-Be systems.

Charlotte, North Carolina, United States

• Served as Lead Business Analyst to design a mobile app which provided customers with the ability to pay bills, view account details and manage notifications.
• Liaison between business line, operations and technical functions to develop and deliver interactive products and services including the Windstream website, mobile application and reporting tool for internal and.
• Leveraged Agile, Kanban and Waterfall methodologies to create user stories with acceptance criteria to ensure user requests and business needs were being met.
• Tracked stories on JIRA for impediments and dependencies, and collaborated with the Scrum Master to ensure resolutions to remove blockers from project timelines and deliverables.
• Collaborated with the Finance department to develop and launch a detailed reporting tool for enterprise customers, which resulted in savings of $500K per year.

Morrisville, North Carolina

• Functioned with the e-commerce business solutions platform supporting the digital transformation of the company's existing B2B site to a more user-friendly platform with the goal of expanding the customer base.
• Facilitated Joint Application Development sessions to identify and gather business and system requirements, and created documentation with case modeling and process flow diagrams.
• Assisted with user testing of systems, developed and maintained quality procedures and ensured appropriate documentation was available for all system users.
• Created best-practice requirements deliverables, such as use cases, system process flows, and context diagrams.
• Functioned as the primary liaison between the business line, operations and technical areas throughout the product delivery cycle.

Piscataway, New Jersey, United States

• Translate business requirements into functional requirements for development and QA teams functioning as a liaison between clients and development teams to analyze opportunities for business process improvements.
• Engaged with clients/requesters and the development team to resolve outstanding issues.
• Participated in the construction of a Unified Desktop Workflow Automation Tool to aid tier agent support teams to create trouble tickets for customer issues.
• Gathered, analyzed, and wrote business requirements (use cases) for development projects conducting trend analysis and recommended alternatives to improve financial performance and cost reduction.
• Designed and implemented user set-up, end user training materials and testing procedures assisting in the implementation of new features and applications with end-users.