Oversee the day-to-day running of the reception of the ship, taking responsibility for cabin allocation control, and for all customer issues including social and welfare, lost and damaged property and the embarkation and disembarkation process. Monitoring the reception performance, identifying and remedying areas of under performance and leadership, training and development and engagement of the team.Handling and resolving all escalated queries and complaints, including those requiring a coordinated response from other departments on board.Responsible for ensuring that customers are in receipt of all relevant documentation before departure in order to reduce contacts into the UK.Assisting Hotel Manager to agree all operational decisions including timings, delays, itinerary changes, security and disciplinary issues affecting the operation, financial or local authority issues that may affect the operation and service issues.Supervising the performance of the Senior Receptionist and Social Welfare to maintain standards and services of reception and customer welfare and working closely with the Chief Purser in all matters relating to customer accounts and queries.Supporting the key partners to achieve set revenue targets.

Oversee the day-to-day running of the reception of the ship, taking responsibility for cabin allocation control, and for all customer issues including social and welfare, lost and damaged property and the embarkation and disembarkation process. Monitoring the reception performance, identifying and remedying areas of under performance and leadership, training and development and engagement of the team.Handling and resolving all escalated queries and complaints, including those requiring a coordinated response from other departments on board.Responsible for ensuring that customers are in receipt of all relevant documentation before departure in order to reduce contacts into the UK.Assisting Hotel Manager to agree all operational decisions including timings, delays, itinerary changes, security and disciplinary issues affecting the operation, financial or local authority issues that may affect the operation and service issues.Supervising the performance of the Senior Receptionist and Social Welfare to maintain standards and services of reception and customer welfare and working closely with the Chief Purser in all matters relating to customer accounts and queries.Supporting the key partners to achieve set revenue targets.

Supervise the day-to-day running of the front office to ensure an efficient and professional service is being providedSupervise the front office services to ensure that the front office teams are always courteous and professional in their assistance to passengersMonitor the passenger complaints to ensure they are resolved. Checking on the Reception Log on a daily basisIn charge on the daily Cruise News and Cruise News Promotions onboardAssist GRM on the updates for the new embarking guestsIn charge on the Check-in Team and procedures during embarkationResponsible to ensure that all guests are onboard before sailingUpdating daily the Rest Hours report for front office team and in-charge in weekly schedule of the front office teamTraining new member of the Reception Team

Welcoming and checking in passengersHandling general queries and information’sHandling Lost and Found items and preparing Insurance letter for those passengers who lost a valuable item while cruisingHandling guest complaints, updating and closing the daily reception log reportGiving a follow up call to the passengers to ensure that their requests were given to them and all the problems were rectifiedAssisting the Senior Receptionist on checking all on board, this is checking on the system to ensure that all the passengers are back on boardAssisting the Senior Receptionist for cabin changesCashiering (accepting payments, foreign exchange); selling stamps and sea sickness pills.

Welcoming and checking in passengersHandling general queries and information’sHandling Lost and Found items and preparing Insurance letter for those passengers who lost a valuable item while cruisingHandling guest complaints, updating and closing the daily reception log reportGiving a follow up call to the passengers to ensure that their requests were given to them and all the problems were rectifiedAssisting the Senior Receptionist on checking all on board, this is checking on the system to ensure that all the passengers are back on boardAssisting the Senior Receptionist for cabin changesCashiering (accepting payments, foreign exchange); selling stamps and sea sickness pills.