Bob Peterson Email & Phone Number

Bloomington, Minnesota

• Provide leadership, direction, and support for Toro technical publications across the enterprise.
• Team Leadership. Develop, manage, and motivate team to produce high-quality deliverables for internal and external customers. Emphasize team building and individual accountability. Lead team in accomplishing two major.
• DITA Topic-Based Architecture. Lead a cross-functional team in producing content based on a DITA topic-based architecture to achieve four goals: improve accuracy and consistency, save time for authors and reviewers.
• Cross-Functional Collaboration. Lead a steering committee of participants from multiple Toro locations to define processes and ensure consistency of product documentation. Create stakeholder meetings for writers to.
• Process Improvements. Define consistent processes across Toro locations and establish standards documentation. Create new and update existing authoring and reviewer processes and hold training sessions with other Toro.
• Project and Resource Management. Manage multiple projects for product documentation and strategic initiatives. Manage onsite writers and offshore contractors while balancing workloads and meeting deadlines.

Minnetonka, Minnesota

• Wrote and edited technical content for Digi wireless connectivity devices and software.
• Cross-functional Team Leadership. Collaborated with local and global teams to improve user interface of software and develop content for documentation. Recommended improvements to existing documentation.
• Topic-Based Authoring. Developed best practices and methodologies for topic reuse, resulting in shared content within and across product lines for Digi wireless connectivity devices and software.
• Technical Writing Styles and Standards. Improved Digi Tech Pubs style guide, topic-based writing guide, the voice of Digi documentation, and FrameMaker and MadCap Flare best practices.

Medina, MN

• Wrote technical content for OSI software solutions for production, transport, and delivery networks for utilities.
• Strategic Solutions. Implemented solutions for single-source authoring, content management, source control, and content reuse. Formalized methods for gathering, tracking, and analyzing customer feedback.
• Customer Training. Wrote training materials and taught training classes to customers and employees. Created workbooks with concepts, task-based examples, and exercises that helped customers learn OSI software. Created.
• Project Management. Organized and managed the development and maintenance of technical software documentation. Coordinated project delivery dates for documentation with software development schedules. Managed.

Eden Prairie, MN

• Oversaw technical writing needs for all business lines for an information management, e-discovery, and data recovery company.
• Employee Development. Empowered employees to improve performance and take on leadership roles. Assisted with growth plans and objectives that motivated staff and supported business goals. Conducted performance reviews.
• Strategic Planning. Led the planning for all documentation projects, including customer support websites and an internal Technical Writing portal. Coordinated plans with globally dispersed teams.
• Project Scheduling. Prioritized and managed multiple projects, allocating resources efficiently to ensure projects were completed on time. Created order of magnitude estimates and schedules and monitored progress.
• Collaboration/Partnering. Collaborated with multiple teams to ensure documentation needs were met for customers. Partnered with other content-creating teams to ensure primary business messages were communicated.

Eden Prairie, MN

• Wrote documentation for all product lines. Created task-based documentation that solved problems for customers. Engaged subject matter experts to gain insight into customer needs. Mentored and trained team members on.
• Accurate and Usable Documentation. Created technical content that was accurate, well organized, consistent, concise, and task-based. Used information architecture skills to help customers easily locate information in.
• Customer Satisfaction. Created user assistance materials that engaged customers and made it easy and enjoyable for them to learn about our products. Worked with Client Services, Product Management, and Operations to.
• Collaboration. Collaborated with multiple teams to ensure documentation was accurate and customer needs were met. Partnered with other content-creating teams to ensure primary business messages were communicated.

Eden Prairie, MN

Wrote user documentation for Multi-Ad Creator, a graphics-intensive software application used for advertising. Documentation included user guides, Help files, training manuals, tutorials, quick start guides, quick reference cards, FAQs, tech notes, Tips and Tricks, and Read Me files. Managed multiple documentation projects, directed the work of another.

Minneapolis, MN

Taught students how to write technical documentation (user guides, policy and procedure manuals, installation guides) business correspondence (reports, proposals, letters, memos), and essays. Defined and established documentation standards. Taught students how to graphically represent information. Authored websites that provided course descriptions.

Minneapolis, MN

Developed instructional materials for teaching the writing process. Taught composition and literature. Conducted workshops on critical reading and writing. Defined and established criteria for evaluating writing.

Ph.D. Program (Unfinished), English

M.A., English

B.A., Economics