Raphael Silva Email & Phone Number

United States

Seattle, Wa, Us

•Founded and developed a successful program to help individuals secure jobs in the Cruise Line Industry,providing knowledge, coaching, and financial aid to candidates.• Built and managed a global community of crewmembers, with a strong focus on recruiting and trainingtop talent for various positions onboard.• Collaborated with leading agencies to attract high-quality candidates and implemented continuousprocess improvements to optimize recruiting and training processes.• Developed and executed social media strategy, increasing engagement and brand awareness.• Identified training needs and developed customized programs to improve crewmembers' skills andoverall performance.• Implemented and maintained policies and procedures to ensure compliance with industry regulationsand standards.• Managed pre-onboarding process for new hires, including verifying eligibility to work and ensuringcompletion of required documentation such as STCW, CPSN, Visas and English Tests.

Main responsibilities:• Recruited, trained, and managed a high-performing team to achieve outstanding results andsuccessfully implemented strategic planning to consolidate the Churras Floripa brand and introduce newstyles of events.• Proactively pursued partnerships with companies to establish mutually beneficial relationships andgenerate new business.• Successfully rebranded the Churras Floripa BBQ experience, elevating it to a high-class diningexperience and enhancing our brand reputation.• Represented Churras Floripa on various media platforms, including TV shows, radio, podcasts, andawards ceremonies, effectively promoting the brand to a wider audience.• Planned and executed social media campaigns to boost engagement and grow the brand's onlinepresence.• Built strong relationships with customers, visiting them to plan their events and upsell additionalservices to maximize revenue.• Negotiated with vendors to secure the best prices and quality for all necessary supplies and equipment.• Organized cooking shows for partners and major companies, which served as a reward for highperforming employees.• Conducted meetings with high-profile individuals, including big companies, famous singers, celebrities,and soccer players, to enhance brand awareness and cultivate new business relationships.• Secured sponsorship from prominent companies, enabling us to advertise online and at events, classes,cooking shows, and mentoring sessions.• Managed teams and ensured that all customer needs and concerns were addressed during events,parties, and weddings.

Miami, Fl, Us

Youth Activities Counselor – 1 contractMain responsibilities:• Interact with and supervise all children participating in Youth Activities programs, ages 5-12 years.• providing a safe environment so children will enjoy themselves.• Assist in the set-up for all facilitated activities and help execute Nickelodeon shows.• Selling Nickelodeon Merchandising • Helping Cruise Staff during guests parties.• Greeting guests at gangway during embarkation day.Major accomplishments:• Crewmember of the Month of July – 2014 – Norwegian Epic.

Kissimmee, Florida, Us

Youth Activities Counselor – 3 contractsMain responsibilities:• Interact with and supervise all children participating in Youth Activities programs, ages 3-17 years.• providing a safe environment so children of all ages will enjoy themselves.• Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program.• Provide registration/check-in/check-out services for guests in children’s spaces on the ship and Castaway Cay.• Prepare food trays for children during meal or snack times.• Assist with the cleaning and sanitizing of spaces and objects, before, during, and after the facilities open.• Greeting guests at gangway during embarkation day.Major accomplishments:• Team Anchor Position.• Wining the Disney Olympic 2012 – Youth Staff Team

Main responsibilities:• We Embark more than (3000) three thousand new hires in Cruise Ship Industry.• As an HR Manager, I successfully ensured compliance with regulatory requirements, including thoserelated to health and safety, maritime law, and labor regulations. This involved staying up-to-date withchanges in regulations, implementing policies and procedures to comply with them, and monitoringcompliance across the organization.• Screened resumes, conducted and coordinated interviews to identified and recruited top-performingcandidates through a rigorous screening and interview process.• Administered Marlins English Test and managed documentation including medical, visas andbackground checks for all new hires.• Coordinated and organized hiring events to attract and hire top talent.• Developed and maintained strong relationships with candidates, ensuring timely and effectivecommunication throughout the hiring process.• Utilized various marketing channels, including TV shows and radio, to promote the company's hiringprocess and attract a wider pool of candidates.• Recruiting for Ibero Cruceros, Pullmantur, MSC (indirect) and Costa Crociere

Lato Sensu - Mba, Human Resources Development

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree In Hospitality And Business Tourism Administration, Humanas