Raphael Astorga Email & Phone Number

Remote

Charleston, South Carolina, United States

• People and project management experience that included leading, managing, and developing a team of 100+ Amazon Associates in a Sort Center • Communicated policies to Associates and acted as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed• Worked closely alongside L6 Operations Managers to develop new processes for running an efficient and frugal shift as well as executing Peak and Prime Week playbooks• Created, managed, and supported recognition and communication programs demonstrating superior verbal and written communication skills in a highly matrixed environment• Supported all safety programs and OSHA compliance to ensure a safe work environment for all Associates• Ensured procedures are followed for building security and product loss prevention• Partnered with the management team to establish and maintain quality control standards as well as executed program solutions in a fast paced environment to meet performance goals and objectives that aligned with customer demand and accuracy/quality standards

Boston, Massachusetts

• Served as a freight broker managing individual accounts that brought in over $10M in annual revenue• Strategized, designed, implemented, and executed processes that facilitated communication/information exchange between external partners and multiple agencies across departments to support high volume of shipments utilizing a variety of transportation methods (FTL, LTL, IMDL, DRAY)• Coordinated 25-50 high value shipments ($250,000+ value) per week to ensure proper insurance coverage, international border crossings, scheduling, etc. • Negotiated contracts with a network of 80,000 carriers and worked cross functionally with a variety of different stakeholders• Onboarded new carriers into the database and maintained updated records for legal compliance• Promoted client relations and retention in addition to actively prospect for portfolio additions by identifying opportunities for growth and expanded markets into southern, Spanish speaking regions• Trained incoming team members on client and account management

• Provided tactical and technical guidance through leadership to subordinates and professional support• Responsible for the proper tactical employment of mortars during individual gun movements; responsible for training, health, welfare, morale, and administration of section which required high levels of emotional intelligence• Received and issued orders to facilitate process improvement initiatives that prioritized safety and efficiency• Coordinated indirect fire support for the mortars• Ensured collection and proper reporting of intelligence data to unit, analyzed terrain and conducted tactical operations for a squad and NBC (nuclear, biological, chemical) operations• Maintained operational security• Prepared, operated, and maintained secure communication equipment