Raphael Bain Email & Phone Number

Florida, United States

Fort Lauderdale, Florida, United States

Performs asset management for incoming/outgoing inventory and allocation. Installing monitors, desk phones, printers, cable management, desktops, etc. Support 300+ users to provide remote support and troubleshooting various technology such as software, hardware, mobile devices in a public safety environment. Investigate and analyze tier 2 desktop problems.

Fort Lauderdale, Florida, United States

Provided employees with tier 1 and tier 2 technical support on PCs, Microsoft Office 365, printers, network connections, VPN, mobile devices, and printersResponded to an average of 25 help desk tickets submitted via phone, email, or through the ticketing system.Installed, configured and supported LAN (local area network), WAN (wide area network), and.

Fort Lauderdale, Florida, United States

• Provide technical support to 525 police officers for body-worn cameras.
• Conduct daily audits of cameras and associated equipment by documenting the status of warranty coverage, manufacturing services, and defects.
• Verify and ensure that all digital evidence received is aligned with the public disclosure, retention, and privacy laws specific to each piece of evidence
• Conduct quarterly training with staff on the proper use of equipment, and evidence management system; inform them of any new upgrades, changes, or revisions on the equipment and policies.
• Assist in creating Samsung Knox Configuration on mobile devices, ensuring the applications are operating at optimal performance
• Respond to all inquiries on troubleshooting connectivity, application usage, and maintenance of digital evidence.

• Communicate with officers responding to requests for assistance and or information
• Entered, retrieved, or confirmed criminal histories
• Maintained logs and files in accordance with the Florida Crime Information Center (FCIC), National Crime Information Center (NCIC) and departmental procedures
• Interviewed callers ensuring requests contained all necessary information
• Validated information already entered NCIC/FCIC and performs 24-hour recheck of tow/repossession entries

Miami/Fort Lauderdale Area

• Addressed non-priority calls such as vehicle burglaries, larceny, vehicle, and boat theft, animal complaints, and missing persons, and communicates with persons reporting, victims and witnesses
• Authored police reports for initial investigations and collect statements for follow-up and possible prosecution
• Processed crime scenes for latent fingerprints and other physical evidence using powder, tape, and cards to lift latent fingerprints found and prepares crime scene report
• Provides emergency first aid to injured and examined the accident scene for signs of physical evidence

Associate Of Arts - Aa, General Studies

Bachelor Of Applied Science - Basc, Information Technology

Bachelor'S Degree, Public Safety Adminstration/Disaster Management

Activities and Societies: Omega Psi Phi Fraternity, Inc