Raphael Ball Email & Phone Number

Cincinnati Metropolitan Area

Manages the shipping, receiving, mail operations team, as well as the meeting services team with a total of 11 direct reports at the Proctor & Gamble World Headquarters• Assists with the management of cleaning operations with a janitorial team of 15 reports• Develops work schedules to ensure contracted service levels are achieved• Inspects and evaluates program compliance, i.e. safety, quality, and service• Audits and maintains inventories, supplies, and equipment• Implements organization policies and goals• Analyzes budgets to identify areas in which reductions can be made• Participates in the development of program/process improvements• Maintains a safe work environment for self and employees by ensuring compliance with local, state, and federal regulations• Directs personnel who are engaged in facilities operations• Assists with human resource concerns and issues• Manages the daily Computerized Maintenance Management System (CMMS), "Corrigo, " for assignment and completion• Manages the 4Insite process for daily operations pertaining to audit and quality control

Cincinnati Metropolitan Area

Successfully coordinates and manages all activities at P&G, directly supervising a team of 20 direct reports.• Created and manages the GMP (Good Manufacturing Practices) Cleaning Program, using cleaning from the Computerized Maintenance Management System (CMMS), "Corrigo"• Continually monitoring day-to-day operations with direct reports.• Manage the operations of client site locations, providing single or multiple services.• Responsible for ensuring excellent service to on-site clients and developing strong end-user and administrator relationships.• Offers leading national business and industry organizations solutions and customer focused support.• Provides business facilities management from sustainable cleaning to laboratory support, outdoor maintenance, shipping, and materials management for P&G customers.• Responsible for the client relationship in all facets of the P&G account.• Manages P&L client relations and exhibits a high level of customer service oriented team leadership.