Raphael Bargallo Email & Phone Number

Durham, North Carolina

• Troubleshoot and resolve Microsoft network environments and operating system configurations in compliance with the Department of Defense (DoD) security standards to include the Department of Defense Information Assurance Certification and Accreditation Process (DIACAP).• Construct documentation to aid in the delivery of compliance packages to the DoD and for the maintenance of the Information Assurance (IA) systems.• Conduct and analyze vulnerability scans in a simulated DoD lab environment. Perform mitigation and remediation actions of vulnerabilities.• Performs troubleshooting analysis of servers, workstations, and associated systems• Test and evaluate applications against system patches and upgrades to ensure compatibility

Performs network scanning tools such as Retina, Q-tip, HBSS, etc., to detect system and network vulnerabilities/deficiencies. Ensures that all systems are regularly scanned and audited in accordance with DoD policy and procedures, also makes sure incidents are documented and accounted for as necessary through leadership.Maintaining over 95% or higher on IAVA compliance on all weekly scans for Kandahar, Afghanistan. Maintains a database to track trends, unauthorized activities, and common practice procedures and remedies to be followed by subordinate units in correcting deficiencies indentified during information assurance vulnerability compliance visits. ACAS on the job training, with VTE.Org and certified on the ACTS(Army Certification Tracking System).

Afghanistan

Directed, planned, organized, controlled, and evaluated the operations of Management Information Systems and Automation Data Processing Equipment.Provided the daily management of employees to verify compliance with government Performance Work Statement.Managed the overall supervision, training, administration, and provided management level over -sight for AFGHAN NIPR/SIPR/CX-I network Automation Support Facilities (ASF) assigned to the Automation Support Branch.Investigated personnel or job related problems and decided on a course of action to resolve the problem.

San Antonio, Texas Area

Promoted from previous position of Configuration Management Technician.Provided programmatic and technical evaluation on tasks relating to the 171 user Bed Down and integration processes, configuration, and integration.Provided recommendations and technical direction as necessary to complete the tasks to the site Information Architect.Provided technical support and activity to image and configure machines as required.

San Antonio, Texas Area

Image and configure user systems to Air Force, DOD, and building 171 tenant specifications.Using Standard Desktop Configurations, image, or re-image all new and legacy machines to meet Air Force standards. Ensured compliance with all Air Force mandated security patches and protocols for desktop configurations.Created user accounts in accordance with Air Force standard naming conventions and provides file, print, and messaging access.Installed computers, printers, and fax machines on the network and support configuration and testing to ensure availability, compliance, and inventory control of machines.

San Antonio, Texas Area

First line of support for over 20 Army Medical installations for IT desktop support.Remotely through SMS(Systems Management Server) BOMGAR and Dame Ware access IT problems and resolved them in a very high pace environment.Provided clear, concise, complete, accurate and timely assistance and support to develop robust, sustainable communications/computer architecture. Responded to phone, email and face-to-face requests from customers. Troubleshot customer problems and always properly identify and determine corrective actions

Fayetteville, North Carolina Area

Supported 18th Airborne Corps Command Team’s Communications.Supports key military and civilian personnel on hardware and software issues.Supported over 200 blackberry users on Fort Bragg and deployed Iraq users.Installed and configured Microsoft Exchange 2003 and 2007email clients, troubleshot and resolved email, calendar, and blackberry issues. Documented all calls in the Remedy call tracking system in regards to system errors and corrective actions taken to include training and coaching of users through support of resolving the issues.Supported Command VTC (Video Telecommunications) using Tanberg and Cisco equipment on a weekly basis.