Raphael Basile Vidal was a Team Lead at Infor ( www.infor.com ), a global leader in business cloud software products for companies in industry specific markets, which serves 65,000 customers located in 177 countries around the world with 17,000+ global employees and headquartered in New York City. He is Over 22 years experience in the software industry.Raphael acquired a large customer service experience through companies like Baan Company, Invensys, SSA Global and Infor Global Solutions. He held a great team work with a high level of commitment to the company, being recognized by top management of Infor as “The Talent of the Year”.Raphael holds a degree in Computer Science by (UNIP) and has several trainings and certificates on its business area, including a HARVARD certification in best managerial practices.Nowadays, he is working as a Business Consultant at Progress Rail (A Caterpillar Company), one of the largest integrated diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry ( www.progressrail.com ).See below a brief managerial evaluation (Manager’s Performance Summary in Brazilian Portuguese):"O Raphael têm sempre uma atitude positiva diante dos problemas e não se intimida, mesmo quando têm que trabalhar em algum incidente cujo assunto é relativamente ou totalmente novo para ele. Têm uma postura ótima na resolução de casos polêmicos, sempre tentando encontrar uma solução que satisfaça o cliente e que seja boa também para a Infor."