Raphael Cai Email & Phone Number

Shanghai City, China

• Carries full accountability for leading the Information Systems organisation in Fonterra Greater China, • Define and deliver Join Business Plan with GC management team and bring digital capabilities to enable new business model. • Sitting both in China business senior management team and global CIO IT Lead Team• Leader for Greater China IT & digital strategy.

Shanghai City, China

• Provides leadership to IS Dept in China, reporting to APAC CIO and Commercial VP(CFO) of China. • developing & executing medium to long term IT strategy that is aligned with business and IT goals with emphasis on automation / digitization.• Responsible for all aspects of IT including digital transformation, infrastructure, data and analytic, enterprise business applications and IT support• Mentor and manage China IT team (~20 TM) and enable global collaboration to work with their counterparts within the company in other regions• Manages budgets.Key Achievement: • Build IS Strategy and Governance model in China and Continue chair GC IS steerco, member including GC and global IS lead team.• Successful restructure the team and way of working to integrate IS with business as one agile team. • Balanced global IS strategy and China business environment to developed China IS strategy and playbook.• Successful delivery multi key projects to achieved maximum business outcome, i.e. Salesforce CRM, SAP SD&MM for China Farm business, RTM enablement for China Consumer and Food Service

Shanghai City, China

• Controlled the financial status of the Infrastructure and cloud business• Developed business line with stated objectives• Responsible for Accenture next generation software defined intelligent Infrastructure strategy and offerings.• Build Cloud Center of Excellence in China, including all major cloud platforms and digital solutions.• Project Management, coordination and consultation in Infrastructure, Cloud and Digital transformation and operation projects. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management.• Lead IT shared service center assessment for MNC and SOE companies.

Shanghai City, China

*Delivery strategic engagement for a global leading sports footwear, apparel, equipment, accessories and services company, including big data and Integrated Marketplace Reporting, BICC (business intelligence competency center), and Ecommerce Solutions. *manage stakeholders in regions and clients to ensure successful rollout.

Dubai

• Set overall direction of IT services for more than 20,000 square feet of office space, encompassing 5 office locations, 100 users.• Execute IT strategic direction and vision, and set policies and goals requiring long-term business planning and forecasting.• Provide leadership and direction to direct reports (consist of 15 people) regarding IT operations and scope/quality of services.• Account for high-level external and internal customer satisfaction. Maintain open communication with all levels of management.• Account for annual operating and capital budget (~USD 4M). Provide input to budget setting/financial proposals and reviews, and may set budget.• People management• Develop and direct key operational effectiveness programs.• Managing and implementing on new IT systems and on new software. • Coordinating related activities among internal and external departments. • Approving and advocating all measures in devising and assessing IT component development proposals (e.g. introducing new CRM to Sales and Marketing Department). Key Projects • 2013/9 – : Work with Marketing to develop APEX E-Strategies and Roadmap, including • Work as project owner to overall responsible for company CRM online(smart vision)• Align marketing and local vendor to implement SMS and E-mail marketing and get delivery reports. • Develop and maintain APEX website, which helps a business to communicate with customers. • Setup and maintain APEX social media accounts to gain website traffic or attention of customers.• 2012/6 – Now: • 4 new offices setup and renovation in Dubai, including Burj Khalifa office and Oberi office in business bay area.• 2 times delivery IT solution and services to ensure APEX successfully participate City Scape global exhibition events, including Infrastructure build out, E-marketing campaigns.

Shanghai

• Report to: ISIS Gr.China Director; • Manage: ISIS units, Manage IT Consulting and delivery team (revenue 10 million USD).• Overall support whole IT service lifecycle, incl. Marketing & Sales support, proposal development & solution review, transition & transformation project management, manage steady state operation with subordinate delivery managers and multi-competency technical teams including Infrastructure service, R&D, Managed Cloud Computing, Application Development team; • Work with Accenture client team to provide Oracle CRM system, Siebel design-build-run solution for multi clients in HK and Shanghai. Working as the local infra lead, define the project schedule, work with Siebel IT to make sure requirements were covered in the function design and coordinate UAT. In addition, communicated with all team on project progress as a whole and reported to Steering Committee on milestones and showstopper issues.• Partnership with customers and business alliance stakeholders to enhance operational collaboration

Shanghai/Beijing/Guangzhou/Taipei/Hongkong

• Representing local CIO in the Greater China region• Lead the IT service and operation team with 11 DRs staffs to support the rapidly expanding China business in 4 regions consisting of 27+ cities by supporting an environment of 4000+ end users. • Successfully supported the company’s growth by leading the entire IT Department and worked closely the board to re-prioritize major IT projects that enabled growth, such as 7 times office renovation/relocation across Gr. China, Beijing, Hongkong and Taipei. • In additionally to be product manager for applications in the region including T&E (Artes/myTE), Payroll (and others like R2P, HR and F&S) and the CIO applications point for services centre in the region. • working closely on Accenture M&A initiatives and Global Payroll (Capability Manager). • Localized and improve China IT policy that ensure system capacity, availability and security. Ensure system security by conducting reviews and user awareness campaign and subjected the dept to ISO 17799& 20000 audit.

2003/3 – 2009/2: EDS - an HP Company (Black & Veatch)Service Lead in China (IT Manager in B&V) Worked as transition group for B&V and EDS IT transition for B&V IT Outsourcing deal. Work as the first IT in B&V in China to support company rapid growth from 10 users to 250 users across China by leading to build up China IT environment(2003-2006). (Lead B&V set up head office in Beijing from scratch and supported its expansion in China, with all major procurement done locally) Led to complete business applications testing and finalized to production line, including B&V Finance Oracle system and engineering design system(Powrtrack). Managed China office daily IT operations. (IT troubleshooting, IT purchasing, Service management) Setup local IT policy and procedures locally, and ensure the compliance, such as Disaster Recovery Plan (DRP). Manage technology and skill improvement for the department. Select, coach and motivate team members to insure high productivity, team-working spirit and competence. Responsible for hiring, staffing, people management, managing of budgeting, project management and revenue generation Setup & maintain B&V Chinese website and INet. http://www.bv-china.com/