Raphael Clement Email & Phone Number

United States

● Monitors of LAN rooms for high temperatures & other issues to maintain operational systems● Manages a 16-person team to ensure the appropriate cleared personnel are granted access to and escorted within secure areas● Monitors datacenter surveillance of Nuclear Reactor● Utilizes NAIS database to perform background checks to ensure individuals are cleared and have proper access to the facility● Monitors key entry and exit points and reports any suspicious actions● Performs and supervises regular facility patrols in accordance with mandated policies and procedures● Ensures site security and protects against unauthorized access to nuclear reactor and other physical assets on site● Responds to crisis and emergency situations in coordination with fire and police departments● Addresses all client queries with common courtesy and professionalism● Logs and reports all actual and potential safety hazards and intrusions promptly to NIST management● Removes unauthorized individuals from facility in a smooth and effective manner

● Direct staff in support of IT infrastructure to include approximately 12,000 devices spanning Walter Reed National Medical Center, Uniformed Services University of the Health Sciences and Naval Support Activity Bethesda. ● Active Directory account creation, management and allocation of both users and devices to Organizational Unit.● Knowledge of ALTHA/CHCS and Essentris functionalities & documentation procedures ● Monitor LANDesk and Remedy ticketing queues, troubleshoot and resolve issues on desktop and laptop devices client-side or remotely.● Reimage devices and enforce device security compliance with Endpoint Symantec Encryption. ● Provide support for VPN connectivity via Cisco Mobility Client verification.● Oversee authorization and allocation of GOTS to authorized personnel● IT logistics and asset management support role assigned in the decommissioning and accountability of printers, laptops, desktops, and monitors.