• Monitor inbound and outbound calls from agents.• Assist with agents performances and make sure agents adhere to compliance.• Monitor trends.• Conduct studies and create reports. • Evaluate and score agent-to-customers interactions to identify key behaviors that drive sales and improve customer experience.• Identify and address potential customer interaction issues.• Ensuring that guidelines are followed to protect customers privacy and security.• Improve quality assurance metrics.• Provide coaching and guidance to agents.

• Own end-to-end resolution of customer issues and questions to ensure customer satisfaction• Develop relationships with customers over time through multiple engagements• Submit high-quality questions or suggestions to the Team Leader, the Manager or the Client in-order-to influence and drive program improvements• Follow proper diagnosing and escalation procedures• Ability and willingness to tend to any other tasks as assigned

• Loading and unloading of route delivery trucks and tractor trailers• Palletizing products for route truck loading• Operate warehouse equipment such as Forklifts, Electric Pallet Jacks, etc.• Take care of our products through proper handling and storage• Maintain accurate inventories of all orders• Inspect quality of products received• Maintain clean and safe work area

• Assist customers over the phone, email, online chat to resolve their concerns• Maintains and updates customer information as necessary• Calmly attempts to resolve and de-escalate any issues• Escalate calls to supervisor when necessary and/or appropriate• Responds to requests for assistance and/or possible processing of credit card authorizations• Tracks call-related information for auditing and reporting purposes• Provides feedback reports on call issues related to downtown and/or training issues• Navigates and uses various databases and applications to accurately and quickly capture, maintain andretrieve records of customer transactions, inquires, complaints or comments, as well as actions taken• Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality ofcustomer information, including both personal and financial

• Make repairs to customer property including valves, wellheads, spools, chokes, actuators, and othersurface wellhead equipment as required• Assembly and disassembly of equipment• Inspecting, repairing, and testing equipment• Reading and interpreting blueprints and drawings• Executing shop maintenance; storing, cleaning and shipping/receiving equipment• Responsible for the safety of self and others including reporting all work related injuries, near misses, equipment damage, and unsafe work conditions as soon as practicable to the supervisor or senior technician• Disassembly and troubleshooting of customer owned properties for inspection, repair, reassembly, and testing based on customer specification• Assembling, testing, and painting of new or used equipment• Field service work as needed based on work load• Inspect and maintain drilling tools• Conduct NORM operations on equipment

• Hydrovac excavation• Installation of unit to be tested• Rig Up and rig down of test equipment and indicating instrument.• Monitor controls and instruments and accurately record test data• Understand, comply with, and implement proper safety policies and procedures including use of PPE• Constant adaptability and awareness of weather changes to include inclement weather• Constant communication with direct supervisor regarding assignments and equipment change orconcerns• Provide communication and direction to other crew members and company representatives• Constant awareness of any changes that may require attention as well as implementing anyemergency precautions or procedures that may need to be taken

Load/unload product to desired locations• Breaking down pallets of merchandise• Respond/Assist customer request, answer questions, locate/load merchandise• Follow safety procedure to maintain a safe working environment for self. employees and customers

• Various duties as assigned.• Running of own kitchen and supervising of 3 staff members.• Running and management of base movie theater• Planning and execution of large meals and small meals based on occupancy.• Budget planning and execution.• Menu planning and execution.• Ordering of supplies and food for the above.• Constant problem solving and execution required.• Providing direction for the team to complete tasks in a timely and precise manner• Served 6 month deployment in Kuwait.• Received orders 3 times.• Constant demonstration of leadership ability and execution of precise planning was demonstrated as various service awards and medals received