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Raphael Cruz is listed as IT Governance Coordinator at Patrus Transportes, a with 1114 employees, based in Belo Horizonte, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Raphael Cruz.
Raphael Cruz previously worked as Coordenador de Governança TI at Patrus Transportes and IT Governance Senior at Patrus Transportes. Raphael Cruz holds Bachelor Of Business Administration, Business Administration And Management, General from Centro Universitário Una.
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Treze anos de experiência em governança de TI, sendo nove anos em coordenação de grandes equipes e gerenciamento de projetos de clientes multinacionais, atuando em conjunto com as principais áreas das empresas.Principais experiências:• Responsável pelo gerenciamento de contratos de serviços de TI;• Gestor de projetos de mudança de ativos fixos e softwares (Latam);• Gerenciamento de problemas, elaboração conjunta de planos de contingência para cenários de crise;• Responsável pelo gerenciamento de 12 mil ativos de TI;• Implementação de Knowledge Base e POP's;• Monitoramento de indicadores de qualidade, SLA's e KPI's;• Aplicação de PDCA para melhoria contínua;• Facilitador de serviço, na aplicação de treinamentos técnicos e operacionais à grandes equipes;• Responsável pela área de Business Intelligence na captação de dados análise e confecção de dashboards;Medalha de Ouro no curso de Administração na Universidade Estácio (Belo Horizonte/MG);Medalha de Ouro no curso de Administração no Centro Universitário Una (Contagem/MG);Digo que Raphael, é líder por escolha, vocação e experiência, além de desafiar-se a todo instante, é uma pessoa extremamente organizada, com foco no resultado e com grande gosto por Liderança e Gestão de pessoas.
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Contagem, Minas Gerais, Brasil
Responsible for coordinating the organization's Governance and Telephony team, guiding and developing analysis of indicators and service analyses, preparing executive reports to guide decision-making, reviewing and adapting standards and policies, adapting and implementing best practices IT, Governance, Risk and Compliance.
Contagem, Minas Gerais, Brasil
Analysis of the capacity of information technology environments, identifies, plans and implements changes in resources and maps processes and procedures, in order to ensure control of governance practices, optimization and security of resources and alignment with the company's business
Belo Horizonte, Minas Gerais, Brasil
Responsible for IT services management, contract administration, logistics and budget, plans the routine of service execution. Action plans, SLAs and KPIs indicators control, and organize human and material resources, available according to the client's needs.
Support for large projects to improve operations efficiency by mitigating execution risks through manual intervention and workarounds, from concept to post production support.Proactive conduction and guidance of workflows, ensuring project success according to the schedule, budget and quality requirements of assigned projects;
Belo Horizonte, Minas Gerais
Implementation ir ITIL process focused on service managemet, preparation and control of IT configuration items and update of contract deliverables; conduting follow-up meetings and custumer feedback, quality monitoring and operation support, continuous improvement of services, making dashboards and reports in PowerBI and process automation.
Belo Horizonte E Região, Brasil
Team management, control of SLA's and KPI's, presentation of results Book, strategic planning, project assembly and management, dashboard control, responsible for supporting 63 contracts in Brazil and 2 abroad (Argentina and Mexico).
Belo Horizonte, Minas Gerais
Control and management of work orders, incidents and tasks, video conference scheduling control, personnel management, end user service, bilingual executive support, setting and presentation of goals.
Technical support, installation, customization, incident resolution, task execution, software and hardware maintenance, executive support and videoconferencing equipment.
Contagem E Região, Brasil
Sector supervision, goal management, turnover and absenteeism control, 1st level daily report, budget planning and management.
Contagem E Região, Brasil
Maintenance of software and hardware in a computer lab.Young Unibanco Future Project.
Other employees you can reach at patrus.com.br. View company contacts for 1114 employees →
Larissa Caroline Faria Ramos
Colleague at Patrus TransportesPouso Alegre, Minas Gerais, Brazil
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AS
Alexandre Souza
Colleague at Patrus TransportesVila Velha, Espírito Santo, Brazil
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SS
Stela Santos
Colleague at Patrus TransportesContagem, Minas Gerais, Brazil
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JL
Jose Luiz Londez
Colleague at Patrus TransportesCampinas, São Paulo, Brazil
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HI
Hilda Isabel
Colleague at Patrus TransportesPetrolina, Pernambuco, Brazil
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JY
Júlia Yasmin
Colleague at Patrus TransportesMassaranduba, Santa Catarina, Brazil
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LS
Lucas Santos
Colleague at Patrus TransportesCajamar, São Paulo, Brazil
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GM
Giovanni Mtz)
Colleague at Patrus TransportesContagem, Minas Gerais, Brazil
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LD
Lucas Dantas
Colleague at Patrus TransportesFortaleza, Ceará, Brazil
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WA
Welington Adriano Da Silva
Colleague at Patrus TransportesVarginha, Minas Gerais, Brazil
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Quick answers generated from the profile data available on this page.
Raphael Cruz works for Patrus Transportes.
Raphael Cruz is listed as IT Governance Coordinator at Patrus Transportes.
Raphael Cruz is based in Belo Horizonte, Minas Gerais, Brazil while working with Patrus Transportes.
Raphael Cruz has worked for Patrus Transportes, Claudiah Inovação Em Gestão, Google, Sonda, and Stefanini Brasil.
Raphael Cruz's colleagues at Patrus Transportes include Larissa Caroline Faria Ramos, Alexandre Souza, Stela Santos, Jose Luiz Londez, and Hilda Isabel.
You can use AeroLeads to view verified contact signals for Raphael Cruz at Patrus Transportes, including work email, phone, and LinkedIn data when available.
Raphael Cruz holds Bachelor Of Business Administration, Business Administration And Management, General from Centro Universitário Una.
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