Raphael De Aquino Gonçalves Email & Phone Number

State Of Paraná, Brazil

Carambeí, Paraná, Brasil

► A Lely é uma empresa holandesa presente em mais de 50 países, líder no setor inovação e tecnologia na agropecuária, que se dedica todos os dias a facilitar a vida dos produtores de leite com soluções inovadoras e serviços personalizados. Oferecem soluções para quase todas as atividades no celeiro: da ordenha à limpeza.► Responsável pelo sistema IFS em toda Lely da América Latina; Levantar requisitos de usuários, visando a melhoria continua do sistema, acessibilidade de confiabilidade das informações; Prestar suporte aos usuários; Mapear processos do sistema; Realizar treinamentos, workshops e reciclagens de usuários no sistema; Configurar e parametrizar o sistema de acordo com cada Lely Center; Participar de projetos e reuniões a respeito do produto com especialistas de outros países, bem como com o time de desemvonvimento e time de de processos da Holanda; Fornecer relatórios para tomadas decisão; Facilitar e remover impedimentos; Acompanhar o desenvolvimentos de correções e novas funcionalidades a cada sprint.

Londrina, Paraná, Brazil

► Atos is a multinational company information technology services and consultancy company. It's specializes in high-tech transactional services, unified communications, cloud, big data and cybersecurity services. It is a global leader in digital transformation, with more than 115 thousand employees in 73 countries.► Work with Petrobras in agile projects based on Scrum and SAFe. Participation in ceremonies provided for in the frameworks; Facilitations and removal of impediments; Management of cards in kanban and Scrum boards (Jira); Participation in alignment and refinement meetings; Validation of deliveries through document analysis and functional tests in the Salesforce environment according to acceptance criteria; Requirements gathering and story planning via Miro software. Deploys and integration of environments via GitLab.

São Paulo, Brazil

► Quiver is a market leader in solutions for insurance brokers. It has management, processes and methodologies based on international standards. It allows insurance brokers, through its solution systems, greater agility and control over sales and insurance administration operations.► Responsible for: mapping improvements in service processes and incident management; Prepare reports, participate in meetings, coordinate requests and incidents, based on priorities and criticalities; Ensure that the customer is served within the established standards; Coordinate the update and use of the support knowledge base; Troubleshooting monitoring in production; Monitor support quality indicators and identify opportunities for improvement, establish; Monitor the use of defined standards and procedures; Develop team spirit, maintaining excellence in service.

São Paulo, Brazil

Rio De Janeiro E Região, Brazil

► Warner Music Brasil is a music company. It is the Brazilian division of Warner Music Group, a record label for major Brazilian and international artists. It has been present in the country since 1976. The largest company in the sector in Brazil.► Responsible for: Managing network resources, database (Oracle) and operating environment, controlling access profile to information, data and resources, avoiding information conflicts; Direct support to users as well as remote support in branches in Brazil; Participate in projects of innovation and automation of technological resources in agreement with the other international branches; Study, research, develop and improve Oracle database projects, promoting the best use of its resources, facilitating their access by the areas that need them. Launches and administers invoices and IT asset management in the RM – Totvs system; Troubleshooting Monitoring.

Rio De Janeiro E Região, Brazil

► Grupo Assurê is a company with over 50 years in the insurance brokerage market, offering personalized service from the north to the south of the country. All of his work has made this company one of the largest brokerages in Brazil, a leader in the segment, recognized by the market and winner of several awards.► Responsible for the technology sector and for the brokerage's main management system, providing support to it and analyzing improvements through requirements gathering. I also work with direct and remote support to users, infrastructure administration, telephony, negotiations and purchase of IT supplies, user training and firewall and server management through the Zabbix tool. Responsible for preparing implementation plans and coordinating the work of the IT team, taking care of the evaluation and identification of technological solutions and understanding of the company's business needs.

Rio De Janeiro E Região, Brazil

Rio De Janeiro E Região, Brazil

Rio De Janeiro, Brazil

► ITNX is a company focused on excellent technological solutions for other companies. Provider of services such as telephony, information security, IT consultancy, IT administration, etc.A company that expanded to the United States.► I worked with direct and remote user support through an RMM System for Remote Management (Naverisk), software and server monitoring through the Asset Monitoring System (PRTG) and firewall configuration and management (Cyberoam) on clients.