Information Technology Administrator
Melbourne, Victoria, Australia
Confidently and competently responding to technical and customer service inquiries or issues while ensuring timely and accurate information was provided to customers in a professional manner. Displaying sufficient knowledge and expertise to resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the issues Accurately collecting, recording and maintaining all pertinent customer information, transaction history and keeping security of private information in a timely and efficient manner. Effectively providing support to inventory management such as dispatching, stock ordering, and replenishing to maintain sufficient inventory levels. Providing internal key support on operational activities and service repair by performing all activities necessary to minimise negative impacts whilst assuring a high level of customer service satisfaction and repeat business at all times. Demonstrating a quality-focused and solution oriented approach to provide solutions that could be beneficial to customers. Acting as a person of authority, calling on extensive professional knowledge to provide other staff members with.professional and legislative based information and understanding when called upon. Continued education of market trends and current news, displaying commitment to the role and organisation. Consistently working in high pressure situations to a variety of deadlines, often working long hours to meet customer needs