-Dashboard Creation, Maintenance and Management-MVP (Minimum Viable Product) of Strategic Products and Price Study-Responsible for the analysis of results, corrections of releases and reclassifications-Actual x Budget Monitoring, Projections and verification of the main impacts-Preparation of OBZ - Zero-Based Budget-Presentation of results to the Directors-Service to internal customers, Stakeholders and Leadership

-Receive and filter problems between suppliers, distributors and customers-1:1 customer care, increasing loyalty and buy back rates-Problem solving follow-up, ensuring metrics are above target (+120% of problem resolution monthly target)

- Receive and filter problems between suppliers, distributors and customers- 1:1 customer care, increasing loyalty and buy back rates- Problem solving follow-up, ensuring metrics are above target (average attainment: +120% of problem resolution monthly target)

Overseas experience in Christchurch, NZ to study language and culture as well as first-hand working experience with natives

- Management of internal processes in insurance vertical, including paperwork handling, initial triage, loss of profits, personal injury and reimbursements- Pricing of armoured, imported and high risk car insurance customers- Inspection, pitch and withdrawal control in several insurance fields, such as residential, equipment, enterprise, life and pension plan.+ Main project: management of largest car insurance partner in team's portfolio, handling customer needs and company… Show more - Management of internal processes in insurance vertical, including paperwork handling, initial triage, loss of profits, personal injury and reimbursements- Pricing of armoured, imported and high risk car insurance customers- Inspection, pitch and withdrawal control in several insurance fields, such as residential, equipment, enterprise, life and pension plan.+ Main project: management of largest car insurance partner in team's portfolio, handling customer needs and company objectives. Reduced time of internal requests from 2 days to 8hrs through call optimisation, time management and quick turnaround. Show less

- Management of complex cases in car insurance portfolio- Customer care, pricing and personal handling of priority cases- Quick problem solving for both customers and partners to increase insurance renewal

- Contract review of home loan of Itaú- Emission and validation of home loan contracts- Reimbursement and correction of contracts in case discrepancies arise and customer resolution with credit issuing.

- Control and consolidation of information between several departments, including Legal, Credit Cards and Finance- Lawsuit distribution and consolidation for lawyers through Excel-based tool- Internal contact management of lawyers and internal tasks management