Raphael Fehrenbach Email & Phone Number

Konstanz, Bw, De

Konstanz Und Umgebung, Deutschland

• Requirements assessment, analysis and documentation• Mask design in combit cRM• Creation of reports/writings in combit List & Label• Create/extend SQL and VB scripts• Customer service by telephone and in writing• Analysis and processing of trouble tickets• Support requests to the manufacturer/supplier• Installations at customers

Konstanz Und Umgebung, Deutschland

• Requirement analyses for the handling of various business processes• Preparation and coordination of detailed specifications (internal and with interested parties)• Implementation of the agreed specifications in Textation, e.g. by configuring workflows and templates with the combit List&Label Designer• Documentation of the implementation• Creation of marketing material on the basis of use cases• Instruction of the Management Board in the Use Cases• Independent presentations to customers and at trade fairs

Konstanz Und Umgebung, Deutschland

• Creation of functional specifications for product expansions/improvements• Preparation/participation in meetings to plan/prioritize new features• Analysis of the advantages/disadvantages of DevOps for the company & internal communication of the results• Development of proposals for the successive introduction of agile methods & accompaniment of first implementation measures• Concept development for optimized translation management• Workshops for the analysis of business processes with customers

• Analysis/coordination of requirements/processes with the customer• Project planning, coordination and project management• Preparation of requirement specifications/documentation of requirements• Creation of reports in combit List & Label• Creating SQL and VB Scripts, Mask Design in combit cRM• Support for technical and business questions concerning combit cRM• Creation of program/update descriptions and smaller offers• Communication/major customer support for project and production topics

• Requirements assessment, analysis and documentation• Mask design in combit cRM• Creation of reports/writings in combit List & Label• Create/extend SQL and VB scripts• Customer service by telephone and in writing• Analysis, processing and support of trouble ticket processing• Support requests to manufacturers/suppliers• Management of support contracts• Installations at customers• Support in the preparation and implementation of user training courses

• Goods Receipt/Goods Issue• Obtain offers• Switchboard• Creation of documentations• Clean-up of the prospect and customer database• Filing• Warranty and returns processing

Bachelor Of Science, Wirtschaftsinformatik, 1,9

It-Systemkaufmann, 1,0