Raphael Ferguson Email & Phone Number

Work From Home

● Achieved being the top advisor in the company, exceeded all company expected metrics, while intraining.● Self-motivated to provide exceptional customer service, achieved a monthly average of 86% ofvery satisfied customers, according to customer satisfaction surveys.● Troubleshot while researching resolutions and meeting customers’ needs. Used multiple systemswhile conversing with customers in order to resolve their issues.

Work From Home

● Successfully collaborated with team lead in a fast-paced, structured environment driven bymetrics to successfully obtain team objectives and reach all goals, in a virtual office● Conducted outbound and inbound sales calls while being dedicated to delivering exceptionalcustomer service● Acknowledged and compensated for being the highest achieving agent on the team, consistentlyexceeded company standards set for number of leads converted

Annapolis, Md

● Consistently led the region in sales and customer service agendas, for all quarters of 2013, createda dynamic customer experience, exceeded all company goals and expectations● Successfully oversaw all aspects of store operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and depositsand store safety and security.● Ensured sales staff achieves individual and store monthly sales goals to achieve planned growthand profit goals.● Supervised and managed 10 employees in sales oriented retail environment, with responsibilityfor scheduling and training personnel.

Greenbelt, Md

● Acted as a liaison between clients and debtors to negotiate settlements of delinquent accounts, went above and beyond to offer excellent customer service to both clients and debtors● Conducted commercial collections, maintained a high level of confidentiality● Extensive skip tracing● Managed arrears accounts, utilize computer system to handle skip tracing, set up repayment plans and new terms of sale

San Francisco Bay Area

● Attained high volume debt repayment within second year of work by using conventional methods of follow up● Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases (skip tracing)● Effectively forecasted weekly and monthly cash flow and budgets● Followed all federal and state laws dealing with debt collection (FDCPA)