Raphael Ferguson Email & Phone Number

Work From Home

• Achieved being the top advisor in the company, exceeded all company expected metrics, while intraining.
• Self-motivated to provide exceptional customer service, achieved a monthly average of 86% ofvery satisfied customers, according to customer satisfaction surveys.
• Troubleshot while researching resolutions and meeting customers’ needs. Used multiple systemswhile conversing with customers in order to resolve their issues.

Work From Home

• Successfully collaborated with team lead in a fast-paced, structured environment driven bymetrics to successfully obtain team objectives and reach all goals, in a virtual office
• Conducted outbound and inbound sales calls while being dedicated to delivering exceptionalcustomer service
• Acknowledged and compensated for being the highest achieving agent on the team, consistentlyexceeded company standards set for number of leads converted

Annapolis, MD

• Consistently led the region in sales and customer service agendas, for all quarters of 2013, createda dynamic customer experience, exceeded all company goals and expectations
• Successfully oversaw all aspects of store operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and depositsand store safety and security.
• Ensured sales staff achieves individual and store monthly sales goals to achieve planned growthand profit goals.
• Supervised and managed 10 employees in sales oriented retail environment, with responsibilityfor scheduling and training personnel.

Greenbelt, MD

• Acted as a liaison between clients and debtors to negotiate settlements of delinquent accounts, went above and beyond to offer excellent customer service to both clients and debtors
• Conducted commercial collections, maintained a high level of confidentiality
• Extensive skip tracing
• Managed arrears accounts, utilize computer system to handle skip tracing, set up repayment plans and new terms of sale

San Francisco Bay Area

• Attained high volume debt repayment within second year of work by using conventional methods of follow up
• Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases (skip tracing)
• Effectively forecasted weekly and monthly cash flow and budgets
• Followed all federal and state laws dealing with debt collection (FDCPA)