Raphael G. Email and Phone Number
Specializing in cloud operations, I excel in optimizing environments with Terraform and supporting various AWS services. With a strong IT background, I bring expertise in troubleshooting and enhancing system performance, ensuring seamless operations and delivering results.
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Site Reliability EngineerJpmorgan Chase & Co. Jul 2021 - PresentNew York, Ny, UsMaintain and enhance the reliability and performance of critical systems, troubleshooting AWS services like IAM, EC2, S3, VPC, Load Balancers, and Route 53. Collaborate with software development teams to optimize system configurations and utilize automation tools to improve efficiency. -
It Support EngineerAmazon May 2021 - Jul 2021Seattle, Wa, UsUpgraded and deployed network switches to enhance performance and ensured infrastructure availability. Provided technical solutions for hardware, operating systems, and enterprise applications, contributing to continuous improvement of IT processes. -
Noc - Cloud OperationsLogicworks Aug 2020 - May 2021New York, Ny, UsManaged client communication and ticket analysis using Jira Service Desk. Identified and remediated backup failures within AWS environments using monitoring solutions. Created technical documentation and improved operational processes. -
Team Lead, It Support Administrator IiDavis Wright Tremaine Llp Jun 2016 - May 2020Provided onsite technical support and resolved issues within SLA. Supported company events with live streams and video conferencing. Built vendor relationships and maintained technical documentation to optimize efficiency. -
Information Technology Support AnalystSquire Patton Boggs Jun 2015 - Jun 2016Cleveland, Ohio, UsManaged and supported office IT projects, resolved network connectivity problems, and ensured compliance with SLAs for help desk calls. -
Technical Support SpecialistWinston & Strawn Llp Oct 2010 - Jun 2015Chicago, Illinois, UsProvided Level 2 support to over 300 users both onsite and remotely. Diagnosed and responded to ticket escalations promptly, troubleshooting hardware and mobile device problems.
Raphael G. Education Details
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Western Governors UniversityCloud Computing -
Empire State UniversityInformation Technology -
Per ScholasComptia Linux+ & Aws Associate Level Certifications
Frequently Asked Questions about Raphael G.
What company does Raphael G. work for?
Raphael G. works for Jpmorgan Chase & Co.
What is Raphael G.'s role at the current company?
Raphael G.'s current role is Site Reliability Engineer | AWS | Terraform.
What schools did Raphael G. attend?
Raphael G. attended Western Governors University, Empire State University, Per Scholas.
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