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Raphael G. is listed as Site Reliability Engineer | AWS | Terraform at JPMorgan Chase & Co., based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Raphael G..
Raphael G. previously worked as Site Reliability Engineer at Jpmorgan Chase & Co. and IT Support Engineer at Amazon. Raphael G. holds Bachelor Of Science - Bs, Cloud Computing from Western Governors University.
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Specializing in cloud operations, I excel in optimizing environments with Terraform and supporting various AWS services. With a strong IT background, I bring expertise in troubleshooting and enhancing system performance, ensuring seamless operations and delivering results.
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New York, NY, US
Maintain and enhance the reliability and performance of critical systems, troubleshooting AWS services like IAM, EC2, S3, VPC, Load Balancers, and Route 53. Collaborate with software development teams to optimize system configurations and utilize automation tools to improve efficiency.
Seattle, WA, US
Upgraded and deployed network switches to enhance performance and ensured infrastructure availability. Provided technical solutions for hardware, operating systems, and enterprise applications, contributing to continuous improvement of IT processes.
New York, NY, US
Managed client communication and ticket analysis using Jira Service Desk. Identified and remediated backup failures within AWS environments using monitoring solutions. Created technical documentation and improved operational processes.
Provided onsite technical support and resolved issues within SLA. Supported company events with live streams and video conferencing. Built vendor relationships and maintained technical documentation to optimize efficiency.
Cleveland, Ohio, US
Managed and supported office IT projects, resolved network connectivity problems, and ensured compliance with SLAs for help desk calls.
Chicago, Illinois, US
Provided Level 2 support to over 300 users both onsite and remotely. Diagnosed and responded to ticket escalations promptly, troubleshooting hardware and mobile device problems.
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Raphael G. works for JPMorgan Chase & Co..
Raphael G. is listed as Site Reliability Engineer | AWS | Terraform at JPMorgan Chase & Co..
Raphael G. is based in New York, New York, United States while working with JPMorgan Chase & Co..
Raphael G. has worked for Jpmorgan Chase & Co., Amazon, Logicworks, Davis Wright Tremaine Llp, and Squire Patton Boggs.
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Raphael G. holds Bachelor Of Science - Bs, Cloud Computing from Western Governors University.
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