Raphael Gasparini Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

- Coordination of the entire B2B area, contract negotiation with new customers and renewal of current customers.- Control of the area's financial flow, receipts from customers on time, payment to suppliers, engagement actions and revenue forecast.- All the different actions carried out in the companies have an NPS above 9.2- As an Event Coordination, I am responsible for actions for high-income lead generation such as online events, scripting podcasts and events for high-income internal customers

São Paulo, Brasil

- Direct leader of two SDRs that actively prospect customers and a Custumer Success intern working with large accounts- Monitoring of activities, weekly / monthly goals, continuous improvement and mentoring

São Paulo, Brasil

São Paulo E Região, Brasil

- Responsible for the Customer Success area of the Financial Education Benefit, with strategic involvement with the companies Human Resources area to create personalized content for employees.- Improved ways of contacting customers with new interactions and dynamism, such as ebooks and a Webinar, which came out in a Valor Investe story.- Improvement of the internal processes of the CS area, with individual engagement control, monthly planning of customer interactions, and strategic partnerships with companies that contribute to improving customer financial habits.- Personalized conversations with corporate employees in order to help your financial evolution with healthy habits and monitoring of your finances.

São Paulo E Região, Brasil

São Paulo Area, Brazil

Construction of the Business Development area of BPO in Brazil and creation of an Excel Cost Model, using VBA to automate tasks, to price the services and thus to provide the final price of the proposals to clients of the public and private sector. Creation and elaboration of Technical Proposals focused on the needs of the client and Commercial Proposal with the best cost benefits of the solution. With this I am also responsible for the initial strategic planning in the clients. Using Power BI, I control the area indicators, monitor the proposal lifecycle, and monthly reports to be sent to top executives

São Paulo Area, Brazil

Management of the systems development cycle, from the creation of the scope to the clients to the coordination of the development and delivery of the system to the customers. Maintaining relationships with customers to solve problems of the systems developed, updating and developing new systems for new internal customer areas. Performed the control of all the past, present and future updates of the systems and update the appropriate documentation of the systems

São Paulo Area, Brazil

• Coordination of Workshop throughout the national territory. Investigation of the main difficulties of the clients in the regions and, together with the Managers of the clients, definition of training to be carried out. • Together with the Microsoft Managers at Banco Itaú, he interacted proactively and reactively with the client in the management of technical issues, supporting and collaborating with strategic planning, implementation, knowledge transfer. This established a full-level working relationship and understood the client's strategy by area, aiming to contribute to customer growth and satisfaction in each of the areas. • Management and control of the activities developed at Banco Itaú by the Microsoft Support Engineers technical team, area performance indicators and weekly reports of the activities performed by each Microsoft engineer.

São Paulo Area, Brazil

► Elaborations of requirements and User Case of Caixa Econômica Federal Bank (public sector).

Business Strategy, Business/Commerce, General

Customer Centric Innovation

Computer Science, Information Technology

Leaders Of Learning, Education

EDX Online Course.