Systems Analyst with experience in implementing and supporting second-level teams for production support in dynamic company environments. Expert in creating analytical and structural procedures aimed at continuous improvement. Adept at training new team members, incident debugging, and simplifying procedures for better efficiency. Proven track record in improving service quality through innovation and effective resolution of business-critical service requests.Core Competencies- Analytical Skills: Analytics with SQL, Python, and front-end technologies (JS, HTML, CSS).- Problem Solving: Expert in palliative resolution of incidents and debugging.- Process Improvement: Skilled in the simplification of procedures and shift-left strategies.- Documentation: Experienced in technical and functional documentation using Confluence.- Team Training: Effective in training new team members on business flow, analytics, and technical documentation.- Innovation: Committed to improvements and innovation in service delivery.

Analyst SYSADMIN allocated in NOC iFood.Monitoring / Management of the AWS Cloud environment, analysis and handling of alerts (Zabbix, OpsGenie, Prometheus, NewRelic). Operation call handling via Jira Atlassian. Creation/updating/improvements regarding the documentation of the performances.* Triage of all tickets and alerts* Resolving incidents based on existing runbooks* Active participation in WarRooms * Resolving Service Requests

Monitoring Analyst allocated within T-Systems, acting as dedicated resource by Decision IT for the client Saraiva in monitoring;- Pre-analysis of alerts;- Triggering the teams dedicated and shared;- Resolution of 2nd level calls.- Call control and management for future improvements.- Access control (Integrated System, AD, Magento);

Performed user support activities, creating access (Active Directory, Windows Exchange, Localweb), formatting, and preventive fix of computers and servers. Administering internal and client environment, with local or remote performance. Documentation of the procedures, activitiescarried out and updating the inventory of customers.

Responsible for Windows Server Administration, planning / execution ofchanges, scripting, process automation, analysis of environment compliance,resolution of incidents / requests, installation / configuration / migration of Windowsservers in virtual environments (Hyper-v and VMWare). Management Active Directory, Office 365, Microsoft Exchange, G-Suite, Citrix, VPN, SitefWeb, Integrated Customer System, standard operationprocedure creation / review, new employee training.