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Raphael Hondo Email & Phone Number
System Analyst
at
iFood
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
System Analyst
Location
São Bernardo Do Campo, São Paulo, Brazil
Company size
Who is Raphael Hondo? Overview
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Quick answer
Raphael Hondo is listed as System Analyst at iFood, a company with 20 employees, based in São Bernardo Do Campo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Raphael Hondo.
Raphael Hondo previously worked as Sysadmin Analyst at Cadmus Soluções Em Ti and IT Infrastructure Analyst at T-Systems Do Brasil. Raphael Hondo holds Bacharelado, Engenharia Da Computação Com Ênfase Em Softwares from Universidade Metodista De São Paulo.
Company email context
Email format at iFood
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iFood
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Profile bio
About Raphael Hondo
As a Systems Analyst, my focus lies in ensuring the quality of services, driving improvements and innovations, and enhancing the agility of processes. I am recognized for operational excellence in effectively addressing problems.My experience encompasses production support, providing assistance to service desk teams at levels 1, 2, and 3, as well as end customers and development teams. I have a strong background in Agile Methodologies and have successfully implemented procedures and automation. Additionally, I have trained new employees, established SLA indicators, generated service metrics reports, and enhanced the Jira project for call management. When it comes to incidents, I excel in conducting technical analysis and providing guidance to the responsible squad while implementing temporary solutions.My strengths include innovation, problem-solving abilities, process automation expertise,and a dedication to delivering high-quality service.
Current workplace
Raphael Hondo's current company
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Ifood
Website
Employees
20
AeroLeads page
6 roles
Raphael Hondo work experience
A career timeline built from the work history available for this profile.
System Analyst
CurrentSystems Analyst with experience in implementing and supporting second-level teams for production support in dynamic company environments. Expert in creating analytical and structural procedures aimed at continuous improvement. Adept at training new team members, incident debugging, and simplifying procedures for better efficiency. Proven track record in.
Apr 2021 - Present
Sysadmin Analyst
Analyst SYSADMIN allocated in NOC iFood.Monitoring / Management of the AWS Cloud environment, analysis and handling of alerts (Zabbix, OpsGenie, Prometheus, NewRelic). Operation call handling via Jira Atlassian. Creation/updating/improvements regarding the documentation of the performances.* Triage of all tickets and alerts* Resolving incidents based on.
Mar 2020 - Apr 2020
It Infrastructure Analyst
Monitoring Analyst allocated within T-Systems, acting as dedicated resource by Decision IT for the client Saraiva in monitoring;- Pre-analysis of alerts;- Triggering the teams dedicated and shared;- Resolution of 2nd level calls.- Call control and management for future improvements.- Access control (Integrated System, AD, Magento);
May 2018 - Feb 2020
Support Analyst
Csceduc - Serviços Compatilhados
Performed user support activities, creating access (Active Directory, Windows Exchange, Localweb), formatting, and preventive fix of computers and servers. Administering internal and client environment, with local or remote performance. Documentation of the procedures, activitiescarried out and updating the inventory of customers.
Jun 2017 - Nov 2017
Infrastructure Support Analyst
Responsible for Windows Server Administration, planning / execution ofchanges, scripting, process automation, analysis of environment compliance,resolution of incidents / requests, installation / configuration / migration of Windowsservers in virtual environments (Hyper-v and VMWare). Management Active Directory, Office 365, Microsoft Exchange, G-Suite.
Jun 2015 - Apr 2017
1 education record
Raphael Hondo education
FAQ
Frequently asked questions about Raphael Hondo
Quick answers generated from the profile data available on this page.
What company does Raphael Hondo work for?
Raphael Hondo works for iFood.
What is Raphael Hondo's role at iFood?
Raphael Hondo is listed as System Analyst at iFood.
Where is Raphael Hondo based?
Raphael Hondo is based in São Bernardo Do Campo, São Paulo, Brazil while working with iFood.
What companies has Raphael Hondo worked for?
Raphael Hondo has worked for Ifood, Cadmus Soluções Em Ti, T-Systems Do Brasil, Csceduc - Serviços Compatilhados, and Decision Group Consultants.
How can I contact Raphael Hondo?
You can use AeroLeads to view verified contact signals for Raphael Hondo at iFood, including work email, phone, and LinkedIn data when available.
What schools did Raphael Hondo attend?
Raphael Hondo holds Bacharelado, Engenharia Da Computação Com Ênfase Em Softwares from Universidade Metodista De São Paulo.
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